Xperience Ambassador - America First Field

JOB SUMMARY:
Xperience Ambassadors: What is it we do? EVERYTHING! The job of an Xperience Ambassador - America First Field is never ending. Our goal is to create a safe and welcoming stadium environment that allows for our guests and staff to focus on the memories that are being created before them.
DUTIES & RESPONSIBILITIES:

• Work in all ambassador positions including security screening, safety positions, ticket taking, ushers, etc.
• Understand and exemplify the vision of our department
• Make your presence felt in your area. Let our guests know you are a resource for the event
• Respond to and resolve concerns while upholding the highest standards of safety and customer experience
• Being patient and focusing on your customers’ needs
• Observe and report any suspicious activity to your immediate supervisor or management team
• Create as many positive experiences as possible for guests and staff
• As an Ambassador of our brand, present a professional, polished appearance
• Help create a safe and inviting environment while following MLS and stadium standards
• Know how to get help and where to find help - be it an unruly guest, ticketing issue, medical emergency, major evacuation, or simply where to find the restroom
• Be respectful, be a good teammate, and contribute positively to others
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard
• Enrich lives by creating winning experiences and timeless memories
• Operate with an emphasis on safety for employees, teams, and guests
• Possibility of also working major Delta Center events as needed during the AFF stadium season as well as Delta Center events during the AFF stadium off-season
• Other duties as assigned

COMPETENCIES:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer focus - Building strong customer relationships and delivering customer-centric solutions
• Action oriented - Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm

QUALIFICATIONS:

• Must be at least 18 years of age
• Ability to work in all areas and sections of the stadium, according to the needs of the event
• Comfortable and willing to rotate through assignments, areas, and sections
• Ability to read, understand, and follow instructions
• Ability to stay calm and de-escalate in an emergency or confrontational situation
• Flexibility to work a variable schedule, including evenings, weekends, and holidays
• Ability to communicate optimally with guests and coworkers
• Utilize a computer or device with internet access and remain proficient in its use for scheduling and communication purposes
• Comfortable screening guests and employees entering the stadium
• Ability to address guests and staff with an Xperience Management emphasis
• Must be able to follow verbal and written directions
• Access to reliable transportation and ability to observe a flexible call time for events

PHYSICAL DEMANDS:

• Xperience Ambassadors must be able to communicate and express themselves both written and verbally
• Ability to stand and walk for the entire shift, and intermittent climbing of stairs
• Carry boxes of handouts/programs up to 20 lbs.
• Occasionally move barriers and line holders
• Must stand, walk, stoop, kneel, crouch, bend, twist, handle, grasp, and reach
• Specific vision abilities required by this job to include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus with or without reasonable accommodations
• Majority of duties are performed in an outdoor, stadium environment. Temperatures will range on post from very cold to very hot. Occasionally, some positions are located inside in a controlled temperature
• Ability to observe, inspect, estimate, and assess

The Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@utahjazz.com to request an accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

Job Type: Part-time