WTC Technician

Title: WTC Technician 

Location: Fountain Valley, CA, US 

Job Type: Full-time with Benefits 

Who We Are:   

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Day to Day Responsibilities

• Perform part inspections
• Identifies and supports data analysis of:
  • Repair trends
  • Top replacement parts
  • High volume/dollar replacements
  • Suspicious claims
  • Dealer non-compliance with HMA Warranty policy and procedures
• Requires careful visual inspection and digital photographs of non-warrantable damage caused by:
  • Customer abuse
  • Dealer repair order
  • Dealer Technician service notes
  • Wrong or incorrect part
  • New or unused parts
  • Incomplete assemblies
• Discloses investigative findings with internal departments to assist in updating or creation of new TSB, diagnostic and training materials
• Conducts a detailed field failure analysis and provides corrective action recommendations
• Evaluates and benchmarks test parts and defects
• Installs part on test vehicles to duplicate cause if required
• Requires certain returned components to be installed on test vehicles to duplicate/replicate product concerns and validate/invalidate Dealer repairs if required
• Receive and inspect parts for non-warrantable damage caused by:
  • Customer abuse
  • Dealer technician incorrect repair/replacement
  • Wrong/incorrect parts
  • New/unused parts
  • Incomplete assemblies
  • TSB procedure
• Match each part to a corresponding repair order and review for accuracy and completeness of documentation
• Customer complaint cause of issue and corrective action by dealer:
  • GDS readouts
  • Technician comments
  • Core return check sheet
  • Prior Approval (PA)
  • Diagnostic worksheet
  • Original Hyundai or Genesis vehicle owner
  • Remanufactured core availability
• Determine whether dealer return parts may require installation on test vehicles to duplicate and/or replicate product concerns and validate and/or invalidate the warranty claim
• Perform two-day parts inspection, flag and report quality issues and communicate parts receipt and disbursement within forty-eight (48) business hours
• Investigate and analyze repair patterns and component functionality/design for opportunities that may lead to reduction in warranty claim and labor costs

What you bring

• Requires mechanical and electrical skills involving:
  • Disassembly
  • Inspection
  • Diagnosis
  • troubleshooting and repair of parts using current tools
  • HMA special service tools
  • diagnosis equipment (i.e. JIMCO Benchtop Test Bench for testing generators, starter, A/C compressors), scan tools and software
• Requires current Automotive Service Excellence (ASE) certified Master Technician or equivalent automotive technical institute or program certification or four (4) year mechanical engineering degree (HMA may provide training where applicable)
• Requires knowledge of TSBs, automotive repair procedures and HMA technical resources
• Highly knowledgeable about all aspects of repairing automobile components and must be proficient at the following skills specified below:
  • Disassembly
  • Inspection
  • Diagnosis
  • Troubleshooting
  • Field failure analysis
  • Bench test
  • Installing component(s) on test vehicles to duplicate cause(s)
• Requires customer service communication skills to Dealers and HMA management following HMA protocol
• Demonstrate parts investigative and technical methods, product analysis, and best practices

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be physically capable to accomplish the tasks assigned to the program, including lifting a minimum of 50 lbs. without sustaining injury.

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $28 dollars to $30 dollars an hour based on current experience.    

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