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Form of workJob Description
Job Description:
Pay Range $60hr - $63hr
Pay Range $60hr - $63hr
- Vmware Airwatch Workspace One, IntuneMDM Solution design.
- Configuration and DeploymentSolution Support, Administration and MonitoringOnsite Support, Training offshore staff.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on-call escalations orL3 level support and doing incident and problem management.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews for participation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- To participate or contribute to business in creation of proposals to drive Service improvement plans.
