WorkSource MIS Lead

Would you like to be part of a team that seeks to catalyze system change ensuring racial equity and increased prosperity for all? Do you excel at customer support, developing resources and delivering training?  We are looking for someone like you!

Workforce Development Council of Seattle - King County seeking a WorkSource MIS Leadto contribute to the mission of system transformation and centering racial equity in workforce development. Reporting to the Director of Performance, the WorkSource MIS Lead works with internal and external partners to ensure the accuracy, reliability, and effective use of the MIS to ensure availability of critical data reflecting performance and population-based outcomes in the WorkSource system.

The WorkSource MIS Leadwill possess outstanding customer service skills, be adaptable, demonstrate initiative, be detail-oriented, highly collaborative, and an adaptive learner. This position is responsible for training MIS users, providing ongoing user support, analyzing MIS data, participating in monitoring activities, participating in MIS working groups at the local and state levels, and management of system use at the local level. The WorkSource MIS Lead will work closely with service provider staff to resolve issues with the system itself and with procedures for compliant recording of data. Effective communication skills and the ability to independently manage workload are critical to this work.

This position is primarily remote with occasional on-site work required in our Seattle office.

The Workforce Development Council of Seattle - King County (WDC) aspires to lead transformative change that will evolve our region’s workforce development efforts into an innovative industry, community, and outcome-driven system with racial equity at its core. As a nonprofit, grant-making organization, the WDC collaborates with a diverse set of partners to elevate job quality, economic growth, and prosperity for adults and youth throughout the Seattle-King County region.

Some of the Key Responsibilities of the WorkSource MIS Lead:

• Serves as the primary local contact for the statewide WorkSource data system.
• Works with users to troubleshoot issues to resolution and/or communicate problems to state agency system administrators.
• Collaborates with internal and external partners to integrate federal, state, and local regulations and policies into data tracking systems; create procedures based on developed policies.
• Develops comprehensive user instructions and data system documentation in alignment with local, state, and federal requirements.
• Provides data and technical assistance on organizational performance using data extracted from available data systems; recommends courses of action based on findings.
• Analyze system data to determine how project outcomes, deliverables and performance measures will be met; develop and run reports to identify strengths and areas of concern.
• Participates in external workgroups; may include statewide user groups, state level system development and/or change working groups, and local service provider user groups.
• Manages the local MIS training program: develops, schedules, conducts and tracks training sessions for service providers.
• Trains data system users on the required use of appropriate data collection methods, data elements, data system requirements and processes, and reporting mechanisms.
• Utilizes both in-person and technology platforms to ensure that training is available for users across a variety of platforms to accommodate different learning styles.
• Participates in and communicates updates from the statewide MIS training working group.
• Monitor and evaluate compliance with applicable guidelines and policies to ensure that case management data entered into the MIS complies with local, state, and federal requirements and meets established standards.
• Run regular data integrity reports and work with service providers to facilitate required corrections.
• Will participate in the development and maintenance of training, materials, policies, and communications to effectively ensure service provider staff are aware of and comply with requirements and standards.
• Manages the local area Access Approver program.

What the successful WorkSource MIS Leadwill have:

• Bachelor’s degree, or equivalent experience, specializing in training development and delivery, data/management analysis, or other field related to this work.
• Training development and presentation processes, especially in a collaborative environment.
• Program analysis, process improvement, and evaluation tools.
• Workforce program policies and regulations, including WIOA and associated Washington State Employment Security Department and U.S. Department of Labor requirements.
• Research techniques for analyzing systemic and training data.
• Ability to research, analyze, interpret, and present data.
• Exemplary customer service skills.
• Excellent public speaking and presentation skills, especially in the delivery of training.

Compensation Range:

• $94,848 to $104,568 annually, DOE

Workforce Development Council of Seattle - King County has outstanding benefits including:

• Medical and Dental Plan, employee premiums paid at 100%
• Life Insurance Plan, employee premiums paid at 100%
• Disability Insurance Plan, employee premiums paid at 50%
• 401k Retirement Plan with company match available after 90 days
• 15 paid holidays including 2 floating holidays
• 15 Vacation days per year
• 12 Sick days per year

What to learn more about Workforce Development Council of Seattle - King County?

The WDC serves as the Local Workforce Development Board, designated by the City of Seattle Mayor and King County Executive, to set policy and administer federal workforce development funds under the Workforce Innovation and Opportunity Act (WIOA). In 2018, the WDC Board of Directors and its stakeholders set a new direction for the organization to: 

• Advocate for system change of industry practices and address barriers to equity.
• Broker a shared regional approach of strategies that are responsive to both community and industry needs.
• Access and amplify resources by braiding funding sources.
• Incubate and innovate strategies for racial equity impact and system change.
• Analyze and use data to measure impact/drive system change.

Please visit https://www.seakingwdc.org/ to learn more!

Workforce Development Council of Seattle King County has partnered with All Things HR, an external HR Consulting Company, to assist with their recruiting process.  If you would like to be a part of this dynamic company, please apply today!

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