Workplace Service Product Manager - Professional Services

at HP Inc. in Boise, Idaho, United States

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $137,000.00 - $211,000.00 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Our Workplace Solution Professional Services Organization is leading the way in creating innovation and transformation in the changing world of work. We are looking for an energetic Service Product Manager to lead the development, implementation, and improvement of Workplace related project-based service offerings that meet customer needs and help us advance in the field of workplace solutions. This crucial role is focused on designing services that are not just solutions but drivers of value creation, problem-solving, and strategic growth aligned with the current and future workplace.

Responsibilities:

-Strategic Service Offer Development

- Define, prioritize, and continuously improve the service portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

- Design and develop the service value proposition, positioning, and pricing.

-Service Lifecycle Management

- Follow the Service Product management processes, tools, lifecycle, and governance standards.

- Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

- Innovation, optimization and continuous improvement

-Cross Functional Collaboration

- Collaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.

- Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.

- Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

-Market and Sales Engagement

- Launch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.

- Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

-Performance Analysis

- Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.

- Define, measure, & report OKRs aligned to product/business strategy goals.

-Leadership

- Provide mentoring and guidance to peers and lower-level employees.

Education & Experience:

-Bachelor's or Master's degree in business, Engineering, Computer Sciences, or equivalent experience.

-10+ years of professional experience, ideally at a service, consulting, or software company

-5+ years of experience in Service Product management

-Proven experience in launching and managing a portfolio of technical offerings.

-Deep technical knowledge with enterprise architecture, Managed Print Services, enterprise print and capture/workflow solutions, or similar technology.

Knowledge & Skills:

-Proven background in document & printing technologies, services industries, and Service Product management.

-Proven track record of creating and launching successful and profitable service offers.

-Familiar with the latest trends and technologies in business transformation, workflow automation, and business process management, such as lean, cloud, IoT, AI, etc.

-Certified or trained in relevant frameworks and methodologies for Service Product management, such as Agile, Scrum, Lean, etc.

-Highly developed problem-solving, project/program management, change management, and analytical skills.

-Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.

-Excellent communication, presentation, negotiation, and influencing skills.

-Strong knowledge of workplace solutions market, customer needs, and competitive landscape.

-Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

-Ability to work effectively in a fast-paced, dynamic, and collaborative environment.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).