Workplace Facilities Operations Manager

Our Opportunity:

Chewy is seeking a Workplace facilities Operations Manager to join the pack in Plantation, FL. This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering exceptional customer service while coordinating and managing the day-to-day operations and maintaining an organized, best in class work environment.

You will be expected to support leadership teams and managers as well as interface with building management and vendors. A significant portion of this role is to handle the daily facility tasks and any maintenance needed in a timely manner. This person will brainstorm new ideas to ensure consistency of experience and culture among Chewy facilities.

What to Expect

The Workplace Facilities Operations Manager is the liaison between the SLT executive team and Chewy employees and management regarding space planning, event coordination, office moves, facilities maintenance request and other logistical needs within our offices. The Workplace Facilities Operations Manager helps to lead Chewy’s Workplace team and further our OP’s by creating an environment for high performing teams that allows them to realize their true potential.

What You’ll Do

• Oversee all operations programs related to mail, janitorial, culinary, and reception, Support, Environmental Health & Safety.
• Manage budget and spend for Operations, maintenance and Janitorial.
• Oversee/assist with internal office moves and new hire coordination, seating plans, blocking plans, department head count verifications, space requests and hotel desk management.
• Partner with event coordination by creating action lists, event schedules, allocating team support, and managing budgets.
• Project manage facility and Workplace-related projects to define scope, develop logistic plans, set up budgets, create and maintain proper tracking procedures and follow through to completion.
• Develop and maintain metrics to track number of projects, budgets, schedules, and performance for all responsibilities.
• Oversees and coordinates preventative and emergency maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, security and janitorial work.
• Manage relationship between landlords/property managers.
• Implement a comprehensive approach to developing and managing the physical environment at our Plantation and Hollywood HUBs, including new enhancements and workplace experience initiatives.
• Build strong collaborative relationships with the regional operations, Office Managers and leadership as well cross functional teams to support and grow the business.
• Build and deliver team goals, repair and maintenance expense plan, annual capital re-investment plan, and work order service levels.
• Partner with Recruiting and HR to provide support with New Hire Orientations, Batch Interviews, and Recruiting/Networking events across multiple sites.
• Oversee the creation and implementation of standards in partnership with other Chewy HUBs to ensure continuity throughout the Workplace teams.
• Help to guide the development and personal growth for all direct reports, including performance reviews.
• Lead facilities' maintenance operations of building(s) and property with integration of processes within the organization to maintain and develop services that support and improve the effectiveness of our Plantation and Hollywood (FL) HUBs.
• Acts as an expert with a variety of facility and maintenance processes, practices, and procedures
• Lead the delivery of an exceptional employee experience through high-touch customer service, driving productivity, engagement, and satisfaction.

What You’ll Bring

• Minimum of 5+ years of experience in comprehensive facilities support or related mechanical trade, with experience managing service and maintenance vendors across a large retail/corporate portfolio, 8+ years preferred.
• 5-8 years of experience in workplace or corporate facilities environment
• 5-8 years of experience leading teams of people
• Bachelor’s Degree, or equivalent
• Ability to effectively work in a fast faced paced environment under constantly changing priorities and demands.
• Proficient in Microsoft Office Suite, Workday and IOFFICE etc.
• Demonstrated history of utilizing strong organizational and communication skills when dealing with employees and senior leadership
• Ability to work nights and weekends as needed.
• Ability to travel up to 50% within region.