Workplace Experience Coordinator

We have great opportunity for those seeking a new challenge, but also a fantastic place to work. Come grow with us in New York!

The Workplace Experience Coordinator will oversee onsite support dashboard operations, ensuring a seamless and client-centric office experience under the guidance of the Workplace Experience Manager. Duties include coordinating service requests, managing client preferences, facilitating feedback, and optimizing traffic flow between the mailroom, meeting space vendors and floor ambassadors.

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, tuition discounts, and a 401K with company match.

Schedule: Business hours are typically Monday - Friday, employees are typically scheduled for 8 hours within this timeframe. Flexibility outside of these hours highly preferred.

What you will be doing:

• Serve as the central point of contact for service requests between many floors and the mailroom, efficiently distributing service request tickets to relevant floor ambassadors.
• Monitor and track service requests, ensuring timely follow-up and resolution.
• Collaborate closely with the Workplace Experience Manager, Office Manager, Practice Assistant, and Senior Team Lead (PA/STL) to streamline service delivery processes.
• Cross-train and provide coverage and lateral service as needed within the Ambassador team.
• Update and maintain the client preference profile log, ensuring it evolves with changing preferences.
• Foster positive relationships with clients, understanding their unique needs and preferences.
• Collaborate with the SPS team, manager, and floor ambassadors to address recurring workflow issues and report to SPS Manager to implement enhancements.
• Contribute to the creation of a positive and evolving client experience with support from SPS Management team.
• Continuously update and maintain the client preference profile, ensuring accurate and evolving information.
• Collaborate with direct manager and internal teams to introduce innovative and personalized service points based on client preferences.

What we need from you:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a client-facing role within a corporate or hospitality setting.
• Effective communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor, with a welcoming and multitasking nature.
• Efficient traffic management skills between the mailroom and floor ambassadors.
• Tech-savvy with the ability to adapt to various software and systems.
• Flexibility to thrive in a fast-paced environment.  Customer service, call center, or hospitality certification is a plus.
• Creative, proactive, and results-oriented with strong organizational and collaboration skills.
• Ability to prioritize and execute tasks effectively under pressure.

About SPS

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Required. Kindly complete the virtual screener here as part of the application process:

https://docs.google.com/forms/d/e/1FAIpQLScwSZfd-qXv1Tav62SwOMNl7dX5m78CcNOhBGS1Bxhwz3zHQ/viewform?usp=ppurl

• Do you have a Workplace Experience Coordinator experience?

Work Location: In person