Address
Form of work
SalaryOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Compile, analyze, review, forecast, and trend complex data
- Present analysis and interpretation for operational and business review and planning
- Support short and long term operational / strategic business activities through analysis
- Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
- Support ad hoc operational/strategic business activities through analysis and reporting
- Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
- Perform other job-related work as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Years of post-high school education can be substituted/is equivalent to years of experience.
Required Qualifications:
- 3+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations
- 2+ years of experience with long range planning, financial modeling and complex data analysis
- 2+ years of experience handling complex operations and financial issues that may have divisional or companywide scope
- 1+ years of experience presenting to senior leadership
- Demonstrated intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)
Preferred Qualifications:
- Experience in the Healthcare industry
- Experience with Workforce Management (WFM) software including NICE, Aspect, Verint, Anaplan
- Solid analytical and critical thinking skills to identify trends and influence business decisions
- Excellent oral and written communication skills
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
