Workforce Management Analyst

Introduction

Do you have the career opportunities as a Workforce Management Analyst you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Workforce Management Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Workforce Management Analyst will be a critical member of a collaborative team that is responsible for data analysis, staffing system management and qualified candidate selection within the Workforce Management operations. The Analyst will focus on the creation of routine reporting measures critical to the success of the team, facilitate schedules, and real time analytics within Workforce Management tool, assess potential candidates for predefined skillsets, and manage the candidate database of potential candidates.

In this role you will:

• Analyze and monitor contact center performance, include intraday statistics, weekly staffing, agent activity, agent and states
• Oversee the long- and short-term capacity planning by generating volume and scheduling forecasts
• Generate, analyze and adjust volume and schedule forecasts
• Input agent availability and schedule preferences in Workforce Management system
• Ensure future activities are input into the Workforce Management system and blocked for scheduling.
• Manage schedule change requests, trade requests and schedule bids
• Provide recommendations on changes to staff allocation and schedules to ensure staffing requirements are met
• Monitor real-time reports to monitor intraday volume/staffing requirements as well as monitor agent adherence to expected schedules
• Ensure all real-time and future activities are logged in a timely fashion for appropriate adjustment
• Collaborate with operations team to provide deviations in actual versus forecasted adherence are addressed to ensure performance expectations are met
• Design, build and run daily reports or spreadsheets using intermediate knowledge of Excel formulas, pivot tables, queries, etc. for our Operational Business partners and Workforce Management team
• Maintain new hires reports including new, existing requisitions & attrition
• Assess operational team rosters regularly to determine staffing adjustments needed
• Review applicants of open requisitions for quality candidates to move forward in the workforce selection process
• Maintains updated candidate status / disposition in applicant tracking system
• Analyzes all level of data in reports and looks for opportunities for improvement, root cause analysis and makes recommendations as appropriate
• Build solutions focused on long-term supportability and scalability

Qualifications:

• Bachelor’s Degree preferred.
• Equivalent work experience may substitute degree requirement.
• Minimum 1 year experience
• Experience with Contact Center operations preferred
• Experience building and reporting in Excel
• Remote employees must have High Speed Internet with speeds of 25 MB Download and 6 MB Upload. No Wifi permitted.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Business Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.