Workforce Lodging Admin Coordinator

Description
The Workforce Lodging Admin Coordinator is part of the team that oversees the different properties owned or managed by Taos Ski Valley Inc. that host employees. You will be responsible for room inspections, housing complaints, and event setup. Here at Taos Ski Valley, we believe in the importance of creating a comfortable living environment, so we treat all our occupants like guests.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:

• Inspecting all units prior to occupancy, on a bi-weekly basis and on departure to track and charge for any damage
• Helping the Facilities team with minor maintenance issues. (E.g. unclog sinks, light heaters, switch fuses at the breaker, some painting)
• Helping to plan and setup occupant events up to 12 months in advance
• Frequently removing snow from walkways, parking spots, and rooftops, which will be physically demanding
• Tracking and responding to occupant complaints in a timely manner
• Taking employee trash to the dumpster
• Taking recycling to the recycle center
• Working with the Facilities team to ensure all building utilities are working properly and communicating with the right party to fix any issues
• The job requires sitting, crouching, and standing for extended periods
• Will be expected to keep common areas clean
• Solve problems with a "can-do" attitude
• Find a way to say "yes" to occupant needs. Look for ways to be helpful and courteous
• Reliable attendance on all scheduled workdays
• Landscaping beautification of WFL properties in the summer months
• Clean and reset spaces for new guests
• Performs all other related duties as assigned or requested including obeying safety policies and procedures and attending safety trainings
• May be asked to help with onboarding paperwork requirements to ensure proper completion
• May be asked to help with tracking and charging of room rates through the company's hotel management software
• Other duties as assigned

Personal Skills:

• Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees
• Demonstrates problem-solving skills while resolving guest concerns
• Creativity and ability to think outside of the box
• Be well-groomed and aware of personal hygiene; adhere to dress code policy as mentioned in the handbook
• Keep all business confidential both on and off duty
• Always offer courteous and sincere hospitality. Understand what is meant by "good customer service."
• Follows training guidelines using good judgment and common sense
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment
• Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a safe environment for oneself, guests, and fellow team members
• Keeps work area, equipment, and lobby clean and orderly. Has concern for cleanliness and orderliness of work area and equipment
• Completes all assigned services by timeframes established by the department supervisor
• Being self-motivated is a plus
• Must be approachable and willing to speak to occupants in a warm and friendly manner
• Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.

Qualifications/Knowledge:

• Must be flexible and open to change.
• Organizational skills are a must
• Must be able to accurately follow instructions, both verbally and written
• Must be willing to ask for help and/or clarification
• Must be able to adapt to change in policy and/or procedures as directed and offer suggestions to improve operations
• Possess a valid driver's license and the ability to successfully pass an MVR check.
• Basic knowledge of Microsoft Office, basic typing skills, and computer knowledge
• Fluent in verbal and written English, other language skills preferred
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
This position entails frequent snow removal, including; shoveling, driving a company truck. Frequently lifting up to 25 pounds and occasionally team lifting up to 50-75 pounds. Walking, reaching, and bending. This position will require individuals to be out in winter conditions 25% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: Yes