Women's Health Quality Improvement Lead - Remote, New Mexico

As the Women’s Health Quality Improvement (QI) Lead Clinical Practice Consultant (CPC), you will be responsible for strategically developing clinically oriented provider and community based partnerships in order to increase quality scores based on state specific quality measures.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a remote - based position with a home - based office.

If you are located in New Mexico, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Ongoing management of provider practice and community education on state specific quality measures
• Works with provider practices to develop action plans to drive Quality Improvement
• Educates providers and office staff on proper clinical documentation, coding, and billing practices, CMS mandated quality metrics specifications, provider profiling and pay for performance measurement, and medical record review criteria, to drive Quality Improvement
• Analysis, review, and reporting on key metrics to assist providers in meeting quality standards, state contractual requirements, and pay for performance initiatives
• Serves as subject matter expert (SME) for Women’s Health Medicaid/Medicare HEDIS / CMS measures, preventive health topics; leads efforts with clinical team to research and design educational materials for use in practitioner offices
• Serves as liaison with key vendors supporting Medicaid/Medicare HEDIS / CMS Measures; consults with vendors to design and implement initiatives to innovate and then improve Medicaid/Medicare HEDIS / CMS Measure rates
• Identifies patient care opportunities and collaborates with physician practices to ensure appropriate member appointments and care
• Coordinates and performs onsite clinical evaluations through medical record audits to determine appropriate coding and billing practices, compliance with quality metrics, compliance with service delivery and quality standards
• Investigates gaps in clinical documentation where system variation has impact on rate calculation, provides feedback to appropriate team members where issues are verified, and monitors resolution to conclusion
• Documents and refers providers' non-clinical / service issues to the appropriate internal parties, to include Provider Relations and the Plan Chief Medical Officer by analyzing provider records and maintaining database

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the State of NM
• 2+ years of Healthcare experience
• 2+ years of Medicare / Medicaid experience
• Intermediate level proficiency in Microsoft Excel
• Currently reside in New Mexico
• Reliable transportation to travel to physician offices locally up to 10% of the time

Preferred Qualifications:

• 3+ years clinical experience in a physician practice, outpatient facility or a FQHC
• 2+ years of Quality Improvement experience
• 2+ years of HEDIS experience
• Health insurance industry experience, including regulatory and compliance
• Knowledge of one or more of: clinical standards of care, preventive health standards, HEDIS, governing and regulatory agency requirements and the managed care industry
• Proven ability to handle multiple tasks and competing priorities

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.