Wish Coordinator, Onboarding and Discovery

Organizational Overview:

Since being founded locally in 1985, Make-A-Wish Illinois has granted more than 17,000 wishes and continues its mission to share the power of a wish with children in all 102 counties across the state.

A wish can be a game-changer for a child with a critical illness. This belief guides us in everything we do at Make-A-Wish. It inspires us to grant life-changing wishes for children going through so much.

Life-changing wish journeys are made possible by dedicated staff and volunteers who fulfill the work of our mission, helping children discover, create, fulfill and experience the lasting impact of their most heartfelt wish.

Job Summary: The Wish Coordinator (Onboarding and Discovery) is responsible for children and families’ experiences in the early part of the Wish Journey. Welcomes newly qualified families to Make-A-Wish and collaborates with volunteers to help children discover their wishes and experience hope and anticipation.

Major Responsibilities:

• Manages a portfolio of wishes for a specific region of the state

• Onboards newly qualified wish families through welcome calls
• Builds trusting relationships with volunteers and partners with them to help children discover their wishes in accordance with local and national policies
• Collaborates with volunteers to build hope and anticipation for children and families through regular wish boosts
• Facilitates the completion of wish paperwork, primarily through DocuSign
• Enters wish information into databases and ensures accuracy
• Ensures the smooth transition of wishes to other coordinators responsible for the logistical planning and fulfillment of wishes
• Other duties as assigned by supervisor

Requirements

• Excellent verbal and written communication skills
• Strong relationship-building and customer service skills
• Ability to manage a large portfolio in a fast-paced environment
• Strong organizational skills, ability to prioritize, and meet deadlines
• Ability to work independently and as part of a team to achieve individual and team goals
• Demonstrated critical thinking and creative problem-solving skills
• Excellent attention to detail
• Ability to calmly handle pressure situations
• Proficiency with Microsoft Office Suite and constituent relationship management databases (preferably Salesforce)
  

Preferred Education & Experience:

• 1 – 2 years related work experience in travel planning, hospitality, care coordination, customer service or project management
• Experience working with volunteers
• Bachelor’s degree preferred
  

Important Note:

To protect the health and safety of our community, employees, guests and their families, Make-A-Wish Illinois is requiring all employees to be fully vaccinated against COVID-19 and to provide proof of that status to maintain employment. Make-A-Wish Illinois is an equal opportunity employer and reasonable accommodations will be provided based on religious beliefs and to those with disabilities.

Benefits

Make-A-Wish Illinois offers full-time employees a generous benefits package which includes:

• Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions
• Dental and Vision Insurance Options
• Paid Time Off (PTO)
• Flexible Schedules
• Hybrid Workplace
• 403(b) Retirement Plan
• Commuter Benefits
• Training and Professional Development Opportunities
• Employee Assistance Network