Wireless Customer Service Representative - Bluefield, Wv

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DISH and its family of brands is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. At DISH, we reimagine connectivity through new platforms, new business models and new ways of thinking. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are building America's first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can. Boost Infinite will become the fourth-largest wireless carrier and change the way the world communicates.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need-to-achieve to join our team as we embark on the next chapter of our story. 

Opportunity is here. We are DISH.

Job Duties and Responsibilities
 

The Wireless Customer Care role is part of a hybrid/on-site team that is based out of our cutting edge Bluewell facility and will be amongst the first to experience our latest state-of-the-art wireless technology. This job is an on-site role with a possibility to move to a hybrid schedule based on performance and business needs.  

You will have the opportunity to become a subject matter expert in the Bluewell location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network to include our Bluewell teams and create future career opportunities.

As a part of the customer experience team (CXO), you will be the voice of the company to our customers. The Wireless Customer Care team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. 

Tasks and Responsibilities

The Wireless Customer Care team members are responsible for providing quality Customer Service and technical support. Other responsibilities include:

• Establish long-term customer relationships by providing exceptional service and one-call resolution
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Provide product suggestions and sell our products and services to customers
• Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of Customer Service, performance and efficiency
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for you?

• Starting pay:
  • West Virginia $15.00
  • Virginia $15.50
• $150 Reward bonus monthly until reward program is established
• Upon completion of training and meeting competency standards, you will be eligible for a 10% increase to your starting rate
• Company provided Equipment
• Extensive Benefits Package
  • Medical, Dental, Vision Insurance
  • Paid vacation and sick time
  • 401(k) Investments 
  • Company-matched funds
  • Tuition reimbursement
  • Heavily discounted DISH, Sling, & Boost Infinite Service
    • 330 free channels including premiums
    • $5 monthly Sling Blue and Orange service
    • $15 per line (up to 5) for Boost Infinite wireless  
• Opportunity is our greatest benefit
  • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
  • We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.