Job Description
Support Staff /Overflow Shelter
ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans who are experiencing poverty and homelessness since 2014.
OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.
GUIDING PRINCIPLES:
• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Kindness: To demonstrate compassion and respect for all people.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.
OUR MOTTO: It Takes All of Us to end homelessness.
Job Responsibilities:
· Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
· Understand and follow West Valley City regulations.
· Provide excellent customer service to clients, community members, volunteers, donors, etc.
· Stay AWAKE and ALERT during your shift.
· De-Escalate individuals in crisis as needed.
· CPR/First Aid Certification
· Contact Emergency services for Medical and Criminal incidents/behavior.
· Direct and refer individuals to the correct resources and information.
· Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
· Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.
· Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
· Strip/make beds and sanitize shelter as needed each shift
· Document notable client interactions with clients, staff, volunteers, etc.
· Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
· Oversee prescription and over-the counter medications to clients according to policy.
· Distribute personal care items to clients per protocol
· Provide crisis intervention, safety planning, and resource information to clients and callers.
· Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services
· Perform program departure procedures with clients.
· Immediately report suspected neglect/abuse to Director/Regional Director/CEO
· Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
· Maintain program and client confidentiality, including former clients.
· Review communication logbook and calls at the beginning of each shift.
· Answer and document all telephone calls and activities per policy.
Job Type: Temporary November 2023 through April 2024.
Seasonal Work - No Benefits but GREAT pay!!
Compensation: $21.00 per hour
Schedule:
· 8 hour shift and 4 hour shift
· Holidays
· 3 Shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)
· Weekend availability