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Form of workJob Description
To operate lift in accordance with policies and safety procedures outlined in lift operations training manual. To ensure the safe loading and unloading of the riding public. Also ensures that all guests have valid lift tickets and provide well organized lift lines.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Ensure safe operation of lifts in accordance with ANSI B-77.
- Responsible for greeting and assisting the public in the safe loading and unloading of ski lift, including giving instruction when necessary.
- Maintain a clear level snow surface on loading and unloading ramps.
- Monitor the operation of the lift continually and notify the appropriate personnel of any problems or unusual conditions.
- Complete all required paperwork and abide by operating procedures, i.e., Opening procedures, downloading procedures, last chair protocol, etc.
- Maintaining lift area and shack: cleaning and picking up all tools, equipment, ropes, and barriers. Keep snow and ice cleared and clearances maintained. Secure job site each day in order to eliminate potential hazards.
- Handle guest relations in a friendly and courteous manner
- Follow and adhere all company and departmental service standards i.e., punctuality, attendance, dress, and grooming standards, etc.
- Give verbal instructions to customers on how to load and unload the lifts and be as friendly, helpful, and courteous as possible when doing so.
- Be alert at all times monitoring safety.
- Provide information to riders.
- Participate in ski lift evacuation training exercise and actual ski lift evacuations, if necessary.
- Use proper technique for loading and unloading lifts and assist with special cases, such as children and adaptive ski equipment.
- Monitor gate ticket system maintain orderly crowd control in lift mazes.
- Complete all required forms legibly and accurately such as the Daily Lift Log.
- Perform pre-operation check of the lift as well as the end of shift.
- Professionally resolve issues during shift and communicate to supervisor.
- Call for assistance as needed.
- Ensure break rotation schedule is timely.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Must be 18 years or older.
- High school diploma or equivalent preferred
- Any combination of education and experience that demonstrates the knowledge and ability to perform the work
- Able to work up to 40 hours per week including holidays, weekends, and evenings, as necessary.
- Ability to operate a ski lift, load and unload guests on a ski lift, direct guests through lift lines, and maintain ramp conditions in all areas in varying types of weather.
- Ability to ride a chairlift as a passenger.
- Willingness and ability to perform manual work following verbal and written instructions
- Ability to work independently and complete daily activities according to work schedule.
- Ability to lift heavy objects 50+, walk, and stand for long periods of time and perform strenuous physical labor.
- Ability to communicate orally and in writing.
- Strong communication skills and good judgement skills in dealing with guests.
- Ability to react quickly under pressure.
- Ability to use equipment and tools properly and safely.
- Ability to understand, follow, transmit written and oral instructions.
- Ability to complete paperwork and keep records in an organized fashion.
- Ability to meet attendance schedule with dependability and consistency.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee must be able to lift, push, pull, or carry objects, use abdominal and lower back muscles to provide support over time without fatigue and to effectively jump, sprint, or throw an object. Excellent stamina is required. The employee regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat, cold and humidity, and exposure to snow/ice.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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