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Form of workJob Description
Job Description:
Technical Skills:
Technical Skills:
- In-depth knowledge of Microsoft Operating System Support NT/Windows 2000/2003/2008/2012/2016 environments and troubleshooting skills.
- Good Experience in MSCS Cluster (2003/2008/2012/2016) & NLB.
- Good experience in Client systems insight manager.
- Good Experience in WSUS/SCCM/Bladelogic Patching.
- Experience in scripting tools like powershell/VBS etc will be an added advantage.
- Good Experience in latest storage and data replication technologies.
- Good Understanding of SCOM/Server Monitoring tools.
- Experience in MS File and Print Servers.
- Expert Knowledge of Windows Registry, including knowledge of modifying systems.
- Good documentation skills to update SOP/KB is a must.
- Good experience in working with the SDOD/VDI/Citrix environment.
- Installation and support of Applications in a large environment.
- Experience in Backup software client installation and troubleshooting.
- Proficient in TCP/IP, DHCP, DNS, WINS technology, VLAN, Port Group.
- In-depth knowledge of VMWare Hypervisor 4.0/4.1/5.1/5.5/6 environments and troubleshooting skills.
- Strong Troubleshooting skill in VMware ESX/ESXi .
- Experience in VMWare Update Manager.
- Good Proficiency in System Fault Tolerance Design, Business continuity and Disaster recovery planning.
- Experience in Backup software client installation and troubleshoot.
- Hardware Experience in Client Chassis (C7000)/Client Rack Servers /Dell/IBM/Cisco UCS.
- MCSA 2012/2016, any VCP, ITIL certification will be an added advantage.
- Knowledge of the cloud environment will be an added advantage.
- Customer Focus.
- Teamwork.
- Technical Expertise.
- Interpersonal Effectiveness.
- Concern for Order and Quality.
- Ability to work under pressure.
- Problem solving.
- Balance and progress parallel activities.
- Soft Spoken.
- Multi-threading tasks without confusion.
- Demonstrate creative thinking and strategic thinking to resolve complex issues.
- Soft skills, Optimism, enthusiasm preferred.
- Flexibility and Ability to manage independent projects.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on-call escalations orL3 level support and doing incident and problem management.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews for participation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- To participate or contribute to EN business in creation of proposals to drive Service improvement plans.
