Address
Form of workI. PURPOSE OF POSITION
Provides accurate courteous high-quality Winners Club services to guests and employees while complying with applicable rules and policies and procedures.
II. REPORTING RELATIONSHIPS
A. Reports Directly to: Winners Club Supervisor, Marketing Manager
B. Supervises Directly: N/A
C. Other Important Contacts: Slot Manager, Table Games Manager, Keno Personnel, Slot Personnel, Cage Personnel, Marketing Personnel, Table Games Personnel, Vendors and Guests.
III. DUTIES AND RESPONSIBILITIES
A. Assures efficient and effective high-level customer service while maintaining the accuracy and integrity of the department.
B. Issues club cards to guests and employees and educates them regarding the benefits of being a club member.
C. Validates promotional offers while maintaining proper group information in the player tracking system.
D. Accurately inputs data into the player tracking system.
E. Explains, promotes and distributes marketing information and rules for promotions to guests and staff.
F. Enthusiastically conducts public speaking on a microphone to promote special events, promotions and to generate excitement on the casino floor.
G. Informs supervisors and managers of customer service issues to ensure proper resolution for the customer and the property.
H. Maintains security of designated areas and confidentiality of all relevant information.
I. Assists in the training of new team members.
J. Issues player rewards in compliance with established policies and procedures.
K. Performs other job duties as assigned by instruction from management.
Qualifications
IV. QUALIFICATIONS
A. Required:
1. Must be able to obtain and maintain a valid Nooksack Tribal Gaming Agency and Class III Washington State Gaming License.
2. Must be at least 18 years of age.
3. Must have experience with computer applications.
4. Must demonstrate positive customer service skills.
B. Preferred:
1. Previous casino experience.
2. Previous data entry skills.
3. Previous experience with the player tracking system.
V. WORKING CONDITIONS
A. May work in a noisy, sometimes hot or cold, crowded and often smoke-filled environment.
B. Will be monitored by Surveillance cameras.
C. Will work various shifts including nights, weekends and holidays.
D. May interact with angered, intoxicated and other persons in distress.
VI. PHYSICAL DEMANDS
A. Moderate lifting, bending kneeling and stretching.
B. Stands for long periods of time.
VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of basic computer applications, telephones, microphones and casino player tracking.
B. Knowledge of relevant policies, procedures and internal controls.
C. Skilled in data entry.
D. Ability to read, write, speak and understand English.
E. Strong customer service skills.
F. Ability to maintain confidentiality.
G. Ability to multi- task.
H. Ability to communicate with staff and customers.
I. Ability to solve basic customer issues.
J. Ability to work all shifts including weekends and holidays.
K. Ability to maintain good employee relations.
L. Ability to speak in front of large groups of people on a microphone.
VIII. PLEASE NOTE
The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the department Supervisor or Manager should contact the Human Resources Manager regarding the circumstances. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Manager, the Essential Functions of the job involved in the request.
