Winery Host and Reservation Specialist

Analemma Wines is a Biodynamic certified grower-producer and values driven winery in the heart of the Gorge. We produce characterful wines and offer unforgettable tasting experiences on our estate, where we inspire curiosity about the natural world through guest adventures in our vineyards, cherry orchards, and lavender fields. Analemma is a place where our guests create genuine connections that foster life and build a community connected by a shared interest in intentional winegrowing. Using regenerative methods in both the field and in the cellar, we are proud to capture a transparent expression of the Mosier Hills terroir. Core values guide the environment we cultivate in our workplace, encouraging each member of our team to reach their growth potential and goals.

Who you are:

Whether hosting guests or studying new wines with colleagues, it is the connection you seek while doing your work that you know makes you successful. As a dynamic individual, you also know that flexibility is required and you pride yourself in embodying that. You know that the people around you share a similar drive for excellence, and also for purpose and values. What’s more—they have your back and encourage you to push yourself in new ways. You know two days in life are not the same, and that is energizing to you. You love being part of a vibrant community, life would be pretty boring without.

You also delight in surprising guests with your attentive hospitality, sharing our story and wines through exploring their own curiosities. You know that we are our guests’ happy place, and you love providing a tailored experience for everyone who sets foot on our grounds— sometimes making unexpected connections that no one could have anticipated when the reservation was being booked. It is uncovering these connections that gives you personal satisfaction and a genuine sense of accomplishment, knowing that you attended to guests and members in a way that made them feel special and known.

YOU ARE A GREAT FIT FOR THIS POSITION IF YOU…..

• Have experience in the hospitality industry, preferably in a customer-facing capacity which is desired but not required.

• Comfortable communicating directly with your service team in a sometimes fast paced environment.

• Strong customer service aptitude.

• Proficient in technology, including Apple OS, Microsoft Office, and general computer skills.

• Display a professional, positive attitude with enthusiasm, maturity, and discretion.

• Possess strong organizational skills, attention to detail, and adept record-keeping abilities.

• Project a warm and friendly presence, demonstrating excellent interpersonal skills.

• Genuinely enjoys connecting and conversing with new people on a daily basis.

• Exceptional solution-oriented skills to address customer needs effectively.

Core Responsibilities:

Hosting/Greeting/Staff Support

• Greet all arriving guests with a warm, inviting spirit and positive attitude.
• Managing our seating chart puzzle and working with our service team to balance all needs.
• Feel comfortable “reading the room” and catering introductory information based on the context, mood of the party and busy-ness of the day.
• Setting the tone for the experience and helping guests understand what to expect during their visit.

• An essential contribution to work flow: Manage, update and refine (sometimes in real time) our seating/sections floor plan throughout the day to optimize seating on the patio and beyond.
• Assist in the replenishment of collateral and other materials to enhance guest experiences.
• Assist in the replenishment of glassware.
• Assist in clearing tables within eye shot of the host station as possible throughout the day

Client Communication

• Assist with qualifying and booking of clients for private and semi-private, by-appointment wine tasting experiences both over the phone and via email.
• Communicate clearly through phone, email, and text message with referrers and clients, providing detailed information about appointments, confirmations, directions, and other relevant details.
• Provide exceptional customer service to address appointment inquiries, orders, questions, and concerns of clients. Be comfortable disseminating information through the correct channels based on the nature of the request.
• As necessary, you feel the freedom to engage in follow-up communication with guests through email, notes, and phone calls to nurture relationships, deliver exceptional customer service, and support current and future sales efforts.

Physical Requirements:

As a part of the hospitality team, you should be physically capable of:

• Carrying out physically demanding tasks outdoors in various weather conditions.

• Adhering to a flexible schedule that includes weekends, holidays, and occasional overtime.

• Standing for extended periods.

• Walking on flat and sloped terrains.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Tuition reimbursement

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends only

Application Question(s):

• What excites you about working for Analemma Wines?
• Are you able to work weekends?

Ability to Relocate:

• Mosier, OR 97040: Relocate before starting work (Required)

Work Location: In person