Wine Steward/Server

Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist in reaching sales, profit and shrink goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities

• Sell wine and beer in a manner consistent with company guidelines and applicable laws.
• Adhere to all local, state, federal laws, safety and food safety regulations, and Company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Stay current with present, future, seasonal and special ads and engage customers using this information.
• Offer product samples and help customers discover new items or products inquire about.
• Provide customers with products that they have requested as well as recommend additional items.
• Assist customers in pairing wine and beer through suggestive selling of meats, cheeses, desserts etc.
• Implement regular wine and beer tastings to promote product excitement within the community.
• Maintain proper inventory levels, proper signage and merchandising standards for products normally carried as well as special orders.
• Perform Price Changes and ensure overall price integrity.
• Execute CAO and Key Retailing Programs and maintain sales floor and backroom standards.
• Ability to lift/carry up to 40 pounds and stand/walk for prolonged periods of time.
• Ensure proper temperatures in cases and coolers are maintained.
• Operate equipment safely and efficiently.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, customer or employee incidents or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications
Minimum

• Must be 21 years of age.
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Attend training sessions and pass industry certification testing.

Desired

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties of wine and beer, their flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience.

About Us
Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family!
About the Team
The final rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible depending on varying criteria by location
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!