Wine Club Manager

Wine Club Manager

Laurentia Vineyard & Winery

Laurentia Vineyard and Winery located in Madison, Ohio is seeking a Wine Club Manager. Since Laurentia Winery is exclusively DTC, our Wine Club Manager has a pivotal role in customer service, communication, organization, and sales skills. This person will be responsible for ensuring a positive guest experience virtually and in-person.

Essential Duties and Responsibilities:

• Process daily webstore orders
• Training of staff
• Work closely with winemaker regarding the planning of new club releases
• Respond to customer inquiries
• Update expired membership accounts before shipments
• Communicate with current and potential members on a regular basis
• Generate detailed reports on each Wine Club shipment
• Facilitate quarterly Wine Club shipments
• Audit new Wine Club sign ups to ensure the Wine Hosts captured all the appropriate information
• Manage necessary inventory
• Process shipments and accommodate special requests
• Work closely with the production team with packing, unpacking, and the shipping of all webstore and club orders
• Greet club members in the Tasting Room
• Assist Tasting Room manager as needed
• Send each new Wine Club member a welcome packet, phone call, and personalized note
• Communicate updates and work closely with ownership
• Ensure webstore is up to date with current wines
• Tag new email subscribers in Mailchimp accordingly
• Tag new members in commerce7 accordingly
• Tag repeat customers in commerce7 accordingly
• Keep informed of new functions of the POS systems
• Add all new customer information, updates, and detailed account notes for all new members
• Plan, execute, and oversee membership events
• Follow up on returned packages, account for all wine returned to inventory
• Plan and execute Wine Club promotions
• Order more Wine Club supplies as needed (envelopes, Wine Club applications, membership cards)
• Plan Wine Club appreciation gifts and create new ideas
• Oversee the wineclub@laurentiawinery.com email as well as the info@laurentiawinery.com email; respond to all emails and forward the appropriate emails to their respective departments as needed

Pay Range:

The anticipated pay range for this position is an annual salary of $55,000 - $68,000 and is based on experience. The compensation package includes healthcare and 401K benefits.

This position reports directly to the Ownership.

Scheduling:

This is a full-time, non-exempt position with the requirement to work events, holidays, and the flexibility in scheduling to ensure the business-staffing needs are met.

Education/Experience/Skills:

• Administrative experience is required
• Wine Club experience is preferred
• Wine knowledge is required
• Excellent verbal, written and interpersonal communication skills.
• Proficient in spelling, grammar, and punctuation
• Highly accurate, organized and detail-oriented, with strong multi-tasking and time management skills.
• Self-motivated and willing and able to assume additional responsibilities.
• Ability to anticipate customer needs and respond appropriately, as well as take initiative to resolve day-to-day customer concerns within the parameters of the position's responsibilities.
• Strong proficiency with Microsoft Word, Excel, PowerPoint, and Google Drive; prior experience with database management systems and POS (Commerce7 and Bevero preferred); Web-savvy.
• Ability to work weekends and holidays as well as flexibility in scheduling to ensure business-staffing needs are met.
• College Degree

Job Type: Full-time

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Cleveland, OH: Relocate before starting work (Required)

Work Location: In person