WIC Outreach/Retention Specialist

POSITION SUMMARY

The WIC Outreach/Retention Specialist is responsible for increasing participation by coordinating and conducting targeted outreach to ensure that all eligible WIC participants are aware of the program. Utilize internal reports to retain eligible participants that are not currently participating on the WIC program.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

ESSENTIAL SKILLS AND EXPERIENCE:

• Bilingual (Spanish/English) preferred
• High school diploma or GED from an accredited institution
• Strong familiarity with the Valley
• Knowledge and experience in working with people of various cultures and social status
• Exceptional interpersonal skills and a love for interacting with people
• Demonstrated strong organizational skills and ability to prioritize and multi-task
• Ability to work some evenings and weekends
• Valid AZ driver's license and current insurance
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

POSITION RESPONSIBILITIES

• Develop, implement, and monitor outreach efforts as per AZ WIC policy and procedures.
• Establish and develop relationships with local businesses, apartment complexes, churches, resource centers, service clubs, nonprofits, etc. in the assigned communities.
• Attend community events, classes and presentations as needed to engage with the target population to build trust and encourage engagement.
• Prepare and/or reproduce reports, forms, correspondence, and other material as generated by leadership.
• Collaborate and work in partnership internally with Adelante Marketing team.
• Document outreach and retention activities on a timely manner, uses data to help with internal process.
• Explain the WIC program, the eligible population, income qualifications, and services provided such as referrals to Adelante Healthcare, nutrition education, community resources, nutritious foods, and breastfeeding.

NONESSENTIAL SKILLS AND EXPERIENCE:

Additional Duties and Responsibilities

• Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.