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Form of workDepartment: Women, Infants & Children Program (WIC)
Position:WIC Clerk - Bilingual Required (English / Spanish)
Employee Category: Non-Exempt
Reporting Relationship: WIC Clinic Manager
Character First Qualities:
- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
- Gentleness- Showing consideration and personal concern for others.
- Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.
- Responsibility- Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
Under the supervision of the Variety Care WIC Clinic Manager, performs clerical tasks such as answering the telephone, determining applicant financial eligibility for WIC, scheduling individual and class appointments with Certifiers and Nutritionists, issuing benefits, maintaining charts and mailing information to WIC participants.
Primary Duties and Responsibilities:
- Issues benefits to WIC participants in accordance with the OSDH WIC Service Policy and Procedure Manual, utilizing PHOCIS.
- Provides information to WIC participants regarding how to redeem WIC benefits in stores.
- Answers WIC related telephone calls in a friendly and efficient manner.
- Enters demographic information into PHOCIS and determines applicants’ financial eligibility for WIC.
- Schedules appointments for certification, re-certification and nutrition education with WIC Certifiers and Nutritionists (CPA’s).
- Prepares, pulls and re-files charts for WIC CPA’s.
- Runs weekly and monthly reports as required by OSDH WIC Service guidelines.
- Mails out notifications and reminder letters. If requested by supervisor, makes reminder phone calls.
- Makes notations in client charts as required by OSDH WIC Service guidelines.
- Prepares transfer records for incoming and outgoing WIC participants.
- Regularly maintains WIC charts, both active and those to be sent to off-site storage.
- Serves as a translator in WIC as needed, if bilingual.
- Attends outreach activities, as requested by supervisor.
- Demonstrates Variety Care core values in everyday work and assists with meeting WIC program goals.
- Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and works with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
- Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Is a leader in the department and community. Is a result-oriented problem solver who is responsible and accountable.
- Travels and works at various locations, as requested by supervisor.
- Performs other duties as assigned.
- Bilingual Required (English / Spanish)
Requirements, Special Skills or Knowledge:
- Organizational skills and initiative.
- Trustworthy with handling confidential information.
- Ability to work in a multi-faceted, fast paced environment.
- Ability to handle stressful situations and difficult participates.
- Bilingual (English/Spanish).
Preferred Requirements, Special Skills or Knowledge:
- High school Diploma or GED.
- One year of clerical or receptionist experience.
ADA Requirements:
- Must be able to lift 25 pounds.
