Wholesale Plumbing Supply Inside Sales Associate

The Inside Sales Team Member strives to develop lasting, ethical customer relationships to maximize our share of the customer’s potential and meet or exceed sales and gross profit goals. An Inside Sales Team Member becomes an integral part of each assigned account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

*Please note this company is Wholesale Plumbing Supply

Duties include, but are not limited to:

• Process sales orders, bids, job information packages
• Interact with customers at our location or over the phone, providing the customer service and support to generate and close sales
• Investigating and resolving customer problems and concerns
• Assisting customers who pick up their product at our Warehouse
• Work with the customer, Sales Director, and Financial department to facilitate the payment of all accounts receivable. Communicate to the Sales Director and Financial Department any changes in a customer’s business that may cause a credit risk
• Meet or exceed monthly sales targets set forth by Sales Director

Required Qualifications

• High School Diploma or equivalent
• 2 years industry experience
• Have previous experience using an inventory management system (Quickbooks, Eclipse, Sage, etc)
• Knowledgeable in Microsoft Office software (Word, Excel, Outlook, etc)
• Outstanding Customer Service and communication skills
• The ability to maintain positive relationships with team members, vendors, and customers
• The ability to learn to safely operate a forklift and other material handling equipment
• Have, or quickly develop, a comprehensive knowledge of product

Additional Preferred Qualifications:

• College Degree or 5+ years’ experience in the wholesale industry
• Experience with material handling equipment (forklift, pallet jack, hand dolly, etc)
• Possess the drive to assist team members with other tasks as required
• The determination and drive to prospect new customers
• Results oriented and service minded
• Strong attention to detail, demonstrated integrity and professionalism
• Ability to learn quickly and multi-task as well organize and prioritize work

As a typical warehouse environment, working conditions include the following:

• Climbing rolling ladders to reach products on high shelving racks
• Fluctuating temperatures according to Phoenix seasonal weather changes (evaporative coolers are operative in the warehouse to regulate internal temperatures)
• Forklifts and pallet jacks in operation
• Fast-paced activity

Benefits offered to full-time employees (after a probationary waiting period)

• Medical, Dental, Vision, and Group Life Insurance
• 401(k) with a percentage matched by Sonoran Plumbing Supply
• Paid vacation, holidays, and sick time
• Sales Commissions

Characteristics of a Sonoran Team Member

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goal and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments to other team members.

Dependability – Follows instruction, responds to management direction without question; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes task on time or notifies appropriate person with an alternate plan; Always prompt and on time, will call one hour prior if running late; Rarely calls out, and when time off is needed, will give us at least 24-hour notice.

Productivity – Meets company standards; Completes work in a timely manner; Strives to increase productivity; Upholds a sense of urgency.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Properly uses equipment and materials.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Leadership – Leaders help themselves and others to do the right things; They set direction, build an inspiring vision, and create something new; Leadership is about mapping out where you need to go to "win" as a team or an organization; Leaders are dynamic, exciting, and inspiring.
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Supplemental pay

• Commission pay

Work location

• One location

COVID-19 precautionsAll common surfaces are sanitized, masks are optional.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85017: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• the plumbing industry: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person