Wgl - Cad Dispatch Specialist

Job Description
Position Summary
Washington Gas is seeking a CAD Dispatch Specialist to join the WGL Dispatch Operations team! The CAD Dispatch Specialist deploys resources to respond to system emergencies and safety-related work and monitors the routine service workload. This position requires the ability to work rotating 12-hour shifts including holidays.
Tasks and Responsibilities

• Coordinates emergency response to gas-related incidents, normally involving emergency services personnel, multiple crews, supervision, and other support resources.
• Takes responsibility for the dispatch operation for periods outside of the core business hours; answers questions and guides other personnel as needed.
• Prioritizes emergency and planned work, determines the appropriate response, and dispatches resources via the Computer Aided Dispatch (CAD) systems to ensure safety and efficiency.
• Collaborates with multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergencies.
• Serves as liaison between customers and field personnel to coordinate access problems and/or emergencies.
• Directs Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities.
• Other duties as assigned by the Senior Specialist, Operations Dispatch

Qualifications, Skills, and Abilities

• Highschool Diploma/GED is required. Associate's degree in business, engineering, or related field is preferred.
• 0-2 Years of related experience in the utility, natural gas, or related industry preferred, including experience with fire or police dispatch center operations, emergency response coordination, call center operations, or field operations preferred.
• Demonstrated knowledge of Washington Gas service area geography preferred.
• Experience using one or more of the following preferred: asset-based geographic information systems (GIS), Computer-aided dispatch (CAD) systems, work management systems (core and mobile), customer order system (COS), TomTom Work, application extender, order execution schedule, trunked radio systems, safety sector control, service routes and/or field staffing.
• Demonstrated working knowledge of policies and procedures related to emergency response and planned/routing work preferred.
• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research, and present business information.
• Demonstrated ability to establish rapport and effective working relationships with business partners.
• Demonstrated ability to communicate clearly and concisely during stressful situations.
• Demonstrated ability to manage multiple tasks and competing priorities simultaneously.
• Flexibility and ability to adapt to a changing work environment, including the ability to extend working hours and change scheduled shifts.

Washington Gas is proud to value diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission: https://www.youtube.com/watch?v=hvYAAg21IuU
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.