Wellness Concierge And Office Manager

WELLNESS CONCIERGE & OFFICE MANAGER / Total Life Center / Virtual Position

*** IMPORTANT: TO BE CONSIDERED FOR THIS POSITION, PLEASE READ AND FOLLOW INSTRUCTIONS CAREFULLY

*** SPECIAL INSTRUCTIONS: TO BE CONSIDERED for this position, please call (470) 857-4476, Press Option 2 and hear instructions for applying. You will be asked to leave a VOICE MESSAGE and email a resume with cover letter to recruiting@totallifecenter.com Please note if you do not leave a voice message your application will not be considered.

Are You the Perfect Fit?

Do you have a passion for health, wellness, and for changing lives? Do you want to be part of a movement to empower people to take back control of their health? Can you bring out the best in others while delivering excellence in your career?

Total Life Center

At Total Life Center, we believe that you do not have to push through your health struggle, that your body has the potential to heal and you can transform your health naturally. This is the mission embodied by everyone on our team. Total Life Center was the first functional wellness practice in Bergen County, NJ from the late 1990s, however, since the COVID pandemic in 2020, we have run a 100% virtual practice and continue to support clients across the country and around the world. We empower people to unlock their wellness potential through individualized holistic programs including specialized testing, nutrition protocols, lifestyle and movement recommendations, mindset, supplementation, one-on-one and group coaching, community support and much, much more.

Wellness Concierge / Office Manager

We are looking for our next rockstar team member.

As Wellness Concierge, you are integral to the growth of our practice as you are at the first point of contact to the world and any individual investigating a solution to their health challenges. From the moment any person calls, clicks or writes to us, we welcome them with an open heart and curiosity, as listening always comes before speaking. The WC is trained and competent in communicating and guiding the process to becoming a wellness member at Total Life Center.

As Office Manager, you are at the heart of our operations. You are trained and competent in supporting our internal systems including communication platforms, scheduling, events, billing, tracking daily performance, and reporting to the business on the status of all those processes.

General Role Definition

• All inbound communications including prospective clients and existing members. As a virtual practice, we have many layers of communication through phone, social media, texting, etc.
• Represent practice and convert new prospects from inquiry to consultation.
• Outbound communications to all people who express interest in our practice.
• Lead Daily Meetings.
• Appointment scheduling.
• Enrolling new clients, billing, and contract management.
• Data entry for tracking all practice metrics and workflow.
• Support of online webinars.
• Participate in regular training and learning as part of a larger community of practices striving to improve our skills and the ability to help people succeed. This formally occurs daily, weekly, and quarterly.

Success in this role means...

• You are willing to learn and thrive with input and feedback
• You are willing to stretch outside your comfort zone.
• You are eager to train, learn new skills and grow your career with integrity
• You are comfortable sharing mistakes so that you can learn and grow from them
• You are a self-starter who seeks to improve
• People can hear you smile and feel your warmth over the phone
• You pride yourself on extreme acceptance of others, no matter what
• You have the highest level of integrity, you are honest, diligent, and courageous
• You hold yourself to the highest standard of work ethic
• You are comfortable and enjoy working in a team
• You are outgoing and comfortable with social speaking
• You possess exceptional listening and communication skills
• You are detail and process oriented
• You are committed to maintaining your personal health
• You are organized and can multitask in a fast-paced and dynamic environment
• You are proactive about pointing out opportunities for improvement
• You practice open, honest and supportive communication – our team is small and tight-knit :-)

Requirements:

• Experience in health or wellness environment
• Experience with customer service and sales
• Familiarity with CRM programs (Customer Relationship Management)
• Familiarity with EHR systems a plus (Electronic Health Record Systems)
• Customer service excellence - experience with phone sales
• Office management experience - billing systems
• Experience with data entry
• Comfortable working remotely
• Computer proficiency—Microsoft Office Suite

Virtual Requirements:

• Must have reliable, high-speed internet connection
• Must have dedicated, private, home office location appropriate for video conference

Travel Requirements:

• 2x / year, travel Wednesday through Sunday for training (all expenses covered)
• 2x / year, no travel but virtual training on Saturday

Job Type: Full-time

Job Location: Virtual, (HQ based in Roswell, GA)

Compensation: $18.00 to $22.00 /hour (based on experience) Plus Bonus Potential after 3 Month review period.

**** Your Next Step is IMPORTANT ****

If this sounds like a good fit for you, tobe considered for this GROWTH position, you must call (470) 857-4476, listen to the position overview and leave a voicemail message as instructed. Only candidates who submit a voice message as instructed will be reviewed. Don’t forget to send a resume and cover letter to recruiting@totallifecenter.com

Job Types: Full-time, Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: Remote