Welcome Center Representative

Description:

The AYCC is looking for a Welcome Center Representative! As a Welcome Center Representative, you would be greeting members as they come in the facility and assisting them with any questions or concerns they might have. Every AYCC employee receives a FREE Family Membership and the possibility of discounted or FREE CHILDCARE! In addition, employees who work 30+ hours per week receive health insurance, dental, vision, life, disability, and more!

ESSENTIAL FUNCTIONS:

• Greet the public, answer the telephone, respond to inquiries and provide accurate program information in a positive, friendly, knowledgeable and helpful manner at all times (e.g. personal training offerings/rates, group fitness class schedule, etc.).
• Assist wellness staff with administrative tasks as directed by the Wellness Director.
• Open the program and close the program as necessary based on shift
• Set-up on-line classes, assist members with on-line classes, verify member ID codes, etc. using AYCC selected on-line systems.
• Monitor the cameras for any unusual behaviors or activities.
• Housekeeping responsibilities including cleaning equipment, sweeping/mopping floors, dusting, etc.
• Relate to and be able to communicate well with children and adults and maintain a professional attitude and appearance.
• Maintain confidentiality.

Requirements:

KNOWLEDGE/EDUCATION/CERTIFICATION:

• HS diploma or equivalent or in progress
• Associate’s Degree in business, administration, or hospitality or other related field preferred.

EXPERIENCE:

• Minimum of 1-2 years related experience in customer service preferred.
• Proficient in MS Office Suite and computer software programs.
• Knowledge of video meeting sites, computer/data systems and reporting.