Welcome Center Engagement Advisor

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

Summary:

We are seeking a Welcome Center Engagement Advisor to work remotely engaging with families and customers with empathy and respect while building trust through education and shared knowledge to help them find solutions for a better lifestyle and support. The Welcome Center handles sales inquiries for our Five Star Senior Living communities.

Responsibilities

• Must demonstrate excellent time management and work habits while exceeding established performance metrics.
• Embracing our Four Agreements: Empathy, Respect, Trust and Minding the Business.
• Establishing and maintaining client relationships though compassionate conversations and written correspondence. Creating that sense of a shared purpose or something better...not transactional.
• Discovery of the family and customer needs and desires. Finding solutions for a better lifestyle and support; to enhance the lives of all parties involved.
• Demonstrate a unique desire to help and serve; pride in action.
• Be an empathetic consultant giving hope through advising. Build trust through caring solutions. Identifying and communicating effective solutions to the customer’s needs and desires with the company’s products and services.
• Communicating effectively with community teams and co-workers, scheduling the next step; including conversion of inquiries to opportunities, scheduling community and virtual tour appointments, and follow-up activities.
• Completes and maintains the Five Star CRM (lead database) for all transactions immediately. This includes documentation of all completed and scheduled tasks, including but not limited to calls, emails, texts and events.
• Communicate to supervisor any workflow issues.

Requirements:

• High School degree with some college preferred.
• Experience working with seniors preferred.
• Ability to speak and write effectively to present information
• Proven computer skills and success working with computers including Microsoft Office Suite and contact management software applications (CRM).
• Maintain a flexible schedule to accommodate the needs and schedules of families and customers. This may require evening and weekend availability to accommodate work across all time zones in the U.S. and to cover time-off for PTO and vacation for other team members.
• Excellent written and verbal communication skills.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.