Weekend Stylist

Job Summary

The Weekend Stylist will perform the required duties as outlined in this job description. They are a part of the production team and may be asked to perform other duties as assigned.

All staff members will be asked to participate in the production phase of creating and shipping our products during peak seasons. Between the Black Friday and our shipping deadline in mid-December, no vacation time will be granted and all staff members will be asked to accept overtime requests. Please be prepared to accept overtime during these and other periods of high demand for our spectacular products, and join your teammates as we appreciate working together through another wonderful season of Spark*l.

Duties/ Responsibilities

• Engage with customers through email, or other avenues and answer questions, supporting their order process, and ensuring their satisfaction. This is not a sales role.
• Act as liaison between customers and production dept., locating delayed orders, and solving problems that may be causing production delays. Track and report progress on each order.
• Locate email questions coming in through the website or customer platforms. Log each customer and their questions, along with your reply as well as follow up to ensure customer satisfaction.
• Manage and resolve return orders. Define the customer’s need and work through the specifics of a product return and refund, a replacement, or refurbishment and document and communicate all aspects of the process with the customer, ensuring their absolute satisfaction.
• Adhere to all company guidelines with respect to discounts, repairs, replacements, or gifts to customers. All discounts, gifts, or discretionary financial adjustments must be approved in advance by the Concierge Manager.
• Document everything that is discussed with the customer in their account, allowing you to refer to these notes going forward, delivering an optimal personalized customer experience.
• Assist customers with styling custom watchbands by having scheduled virtual meetings to shop our various leathers in studio.

Required Skills & Abilities

• Proven organization skills to be able to multitask like a pro and keep it all documented.
• Problem solving skills.
• ABility to talk to clients, and understand the boundaries between solving customer problems, and socializing.
• Natural problem solving skills
• Firm adherence to policy, knowing when to request an exception
• Articulate communicator. Verbal and written communication style is clear and concise.
• Patient listener
• Efficient time manager
• Quick learner and adjusts to change without resistance

Education & Experience

Must have a high school diploma or equivalent

2+ years of successful experience in Customer Service

Physical Requirements

Must be able to stand/sit for long periods of time.

Must be able to lift up to 15 lbs at times.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• Employee discount
• Life insurance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person