Website Manager

Website Manager 

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently, which allows our employees to see, experience, and take ownership of our shared success together. 

The Website Manager has a handle on all things related to the website and its performance. You enjoy aligning growth strategies and long-term initiatives of StickerGiant with product launches, testing, optimization, and innovation. This is an opportunity to support customer experience innovation in a world-class eCommerce team crushing strategies for a fast-growth company. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Commercial owner of StickerGiant.com: GTM strategy, forecasting, conversion, engagement, testing, and reporting. 
• Responsible for the complete user experience: from session to order delivery. 
• Collaborates with web development and design teams; provides guidance on marketing-related aspects of StickerGiant.com  
• Strategize, forecast, track, and update all eCommerce KPI’s 
• Oversees strategy for tracking, analyzing, and reporting on market trends for experience  
• Management of content strategy as it relates to all website pages 
• Coordinates with other marketing team members to ensure active promotions and campaigns are represented on the website(s). 
• Ensures pricing and promotions are executed accurately 
• Maintains current knowledge of trends and developments in online marketing. 
• Works cross functionally with other departments, teams, vendors and internal stakeholders  
• Maintains team health, communication, and individual employee development through individual coaching, one:one meetings, and weekly department L10 meetings 
• Promotes brand advocacy and support active curation of the brand guidelines 
• Other duties as assigned 

LMA CORE RESPONSIBILITIES (Leading/Managing/Creating Accountability)  

• Leading 

• Works “on the business” 

• The designer, thinker, planner, leader 

• Help set the strategy for the team/department/company 
• Inspires others by connecting the dots from the vision to the execution plan 

• Managing 

• Works “in the business”  

• The builder, do-er, driver  

• Sets the execution plan for the team/department/company 
• Inspires others by clarifying expectations to get the job done 
• Remove obstacles for people, process, technology, product 

• Hold Accountable 

• Recognizes and rewards their people 
• Corrects performance when necessary 
• Run department-level meetings (L10) 

• People Management Tasks 

• Hire, promote and terminate employees 
• Participate in pay discussions 

• Mentor, advise and coach 
• Assign and evaluate employee’s work 
• Conduct quarterly check-in reviews 

EDUCATION AND FORMAL TRAINING 

• Bachelor’s degree in Business Administration, Marketing, Statistics, Mathematics, Economics, Psychology or a related discipline 
• 5-7 years experience in project management and marketing for business 
• Excellent writing and communication skills 
• Proficient in math and statistics 
• Magento experience preferred 
• Experience with Google Analytics, SEO Tools, & Website Content Management Systems 
• 3-5 years direct team/people leadership experience, preferred 

KNOWLEDGE, SKILLS, AND ABILITY 

• Strong leadership presence  
• Strong problem-solving ability, including metrics-driven thinking 
• Able to manipulate data in Spreadsheets 
• Google Analytics reporting, analysis and data analytics tools 
• Experience tracking URLs and advertising campaigns back to conversions 
• Superb personal time management skills, highly organized, have the ability to multitask, prioritize workload and meet deliverables 

• A desire to learn and understand business operational frameworks such as Entrepreneurial Operating System (EOS) and Open Book Management 
• Able to have fun and collaborate with others 
• Keen attention to detail 
• Ability to work in a fast-paced team environment, adjust to changing priorities 
• Innate ability to build great relationships and embrace people leadership 
• Interest and ability to grow professionally with support from StickerGiant