Web Services Specialist

Job description

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 126,000 members worldwide. With assets over $10 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve.

We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Annual Wellness Benefit
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)

Job Title: Web Services Specialist

Hours: Monday-Friday 10:00 a.m. - 7:00 p.m. and Saturdays 8:30 a.m. - 5:00 p.m. (with a day off during the week.)

Salary Range: $61,700 - $84,800, which is base pay. Compensation will be based on candidate qualifications.

COVID-19: At Star One, the health and safety of our employees and members is our number one priority. We follow all of the Santa Clara County protocols.

Job Scope/Duties

• Supports current, new, and future web-related products and services relating to application support and associated department responsibilities.
• Provides helpdesk support to staff and members, and assumes escalations via phone, web submissions, and email interactions as it relates to all digital banking products, services, and other third-party affiliations.
• Serves as a Specialist of the Web Services administrative consoles in terms of user access management/enrollment, support ticket coordination, training, and reporting.
• Supports Digital Banking/Support Tickets, Zelle, Bill Pay/Mgmt, Secure Messaging (Zendesk), e-Documents, retrieval/delivery/administrative duties, and work as it relates to future offerings.
• Develops and maintains written procedures, technical documents, and supports creation of content and workflows within the digital channel.
• Performs other duties and assignments including administrative and other Web Services functions.
• Serve as a backup in Web Services as needed.

Experience/Minimum Education Requirements

• Requires two to four years of current and relevant financial services experience preferably in a credit union.
• Experience with support and usage of Digital Banking products and services preferred or equivalent experience working with similar technology.
• Bachelor’s degree in Business Administration, Accounting, or Finance preferred or the equivalent level of education and experience.

Knowledge/Skills/Abilities

• Requires strong working knowledge of personal computers and mobile devices including browsers, peripherals, operating systems and API usage/configuration.
• Knowledge of Microsoft Office suite, standard web browser, and mobile device/tablet configurations required. Ability to work with minimal supervision within a high volume, fast-paced, and highly technical/detail-oriented environment.
• Must have strong written and verbal communication skills in casual and business English.
• Must be resourceful with the ability to work and think independently and as a member of a team.
• Requires excellent analytical, organizational, problem-solving, and technical skills.
• Must be flexible with schedule to accommodate department scheduling needs.

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MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Job Type: Full-time

Pay: $61,700.00 - $84,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• financial services: 2 years (Required)
• digital banking: 2 years (Required)

Ability to Commute:

• Sunnyvale, CA 94089 (Required)

Ability to Relocate:

• Sunnyvale, CA 94089: Relocate before starting work (Required)

Work Location: Hybrid remote in Sunnyvale, CA 94089