Wealth Management Operations Associate

Marstone, Inc., a leading provider of digital Wealth Management solutions, is seeking a Wealth Management Operations Associate to provide operational and administrative support to Marstone’s SEC-registered investment advisory firm, Marstone, LLC, and help facilitate marketing and growth for new clients. This role plays an important part in ensuring the smooth functioning of back-office operations, compliance, and supporting the overall efficiency of Marstone’s Wealth Management team.

We offer a flexible work schedule, competitive salary, paid time off and holidays, benefits (including medical, dental, vision, basic life, AD&D, short- and long-term disability insurance, HSA, FSAs, EAPs, and marketplace discounts), and 401k match program. This position is hybrid based in our Providence, Rhode Island office in the historic Jewelry District.

Responsibilities:

• Develop a deep understanding of how Marstone’s digital advice platform integrates with Marstone Wealth Management operations to best respond to client questions.
• Oversee day-to-day operational tasks, including account opening, client onboarding, account maintenance, transaction processing, and reconciliations.
• Onboard new clients, ensuring accurate and complete documentation. Electronically capture, index, and store account opening documents and maintain a paperless environment.
• Handle account transfers, withdrawals, and other account-related activities in a timely manner following industry best practices.
• Monitor and manage the operational workflow to ensure timely and accurate processing of client requests.
• Work closely with the Wealth Management team to address client inquiries and provide support.
• Ensure compliance with industry regulations and internal policies.
• Generate and review reports related to client accounts, transactions, and portfolio performance.
• Collaborate with the Engineering and Product teams to address any platform issues or changes.
• Work closely with other departments, including Compliance, Legal, and Client Success, to ensure seamless coordination.
• Assist Marketing team to develop a streamlined process to engage new prospects and convert prospects to clients.
• Collaborate with external service providers, custodians, and vendors as needed.
• Manage custodian alerts and custodian account dashboard to monitor and address issues.
• Liaison for front office between custodian, counterparties, and internal departments on all pertaining matters.
• Provide superior customer service to the Wealth Management team.
• Ensure strict confidentiality of client, firm and employee information.

Qualifications:

• Bachelor’s degree in economics, finance, business administration, or engineering.
• At least 2 years of experience within financial services industry, preferably an RIA, broker-dealer or investment management firm processing back and middle office requests.
• Knowledge of financial products, investment operations, and regulatory requirements.
• Knowledge of Pershing custodial system, NetX360, and work experience with Pershing Advisor Solutions.
• Customer service experience and knowledge of ZenDesk.

Certifications:

• Financial designations such as Series 7/63, Series 65, or Certified Financial Planner may be beneficial.
• Other certifications related to operations and compliance in the financial industry are a plus.

Skills:

• Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on accuracy and efficiency.
• Excellent organizational and time-management abilities.
• Capable self-starter who can work independently and collaboratively.

More About Marstone:

Marstone is a rapidly expanding fintech company whose mission is to empower investors to take control of their financial lives with knowledge and confidence. We are an experienced team of designers, technologists, and wealth-management professionals who have developed a new breed of intuitive and relevant financial investment solutions used in support of global institutional clients.

We are a dynamic, motivated team that thrives in a creative and collaborative work environment that encourages everyone to expand their own skills and contribute through skillful problem solving, knowledge sharing, and mentorship. We are passionate about implementing horizon technologies and solving the technical challenges of providing leading edge investment solutions to our clients.

Marstone Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Providence, RI 02903: Relocate before starting work (Required)

Work Location: Hybrid remote in Providence, RI 02903