Water Park Manager

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel - a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream's immersive luxury shopping and dining experience - The Avenue - features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store," IT'SUGAR.
For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
KEY OBJECTIVE(S)
The main purpose of the Aquatics and Attractions Manager is:

• Responsible for leading the training and development aspects of the aquatics program to include the operation of 20+ attractions and 250+ aquatics team members. Ensure the highest-level training and preparedness of team members to ensure the safety and enjoyment of our guests and encouraging a positive work environment.

PRIMARY RESPONSIBILITIES

• Maintain a safe work environment for both team members and guests through effective training, policies and procedures and analysis of incident reports.
• Maintain a park presence through frequent contact with team members and guests while assessing needs in each location to include staffing, maintenance, line speed, cleanliness, signage, ADA, and safety.
• Conduct effective and regular conversations with the Waterpark leadership staff to ensure individual development and goals are being met through company performance management tools.
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Responding to guest inquiries and concerns in a friendly, effective, efficient manner and acting as the point of contact for any major events or activities.
• Communicate with Human Resources on the interviewing, hiring, training, and performance management of the aquatics staff.
• Maintain training and aquatic certification records for accuracy and completeness.
• Work with Waterpark Trainers and ensure the instruction of Ellis & Associates (E&A) aquatic courses and in-service training programs, ensuring a well-trained, motivated staff.
• Ensure safety audits are being conducted regularly and records of all audits (internal and external) are organized and easily accessible.
• Monitoring daily Waterpark cleanliness and request cleaning/maintenance support as required to ensure a safe environment for guests and staff.
• Collaborate with maintenance, housekeeping, IT, marketing, group sales and other departments for facility related events.
• Oversee payroll functions for team members ensuring accuracy and timeliness.
• Perform other duties as assigned by leadership.
• Continuously evaluate attractions for efficiencies and adjust operations when necessary.
• Implement expense and labor budgets for the attractions areas.

DESIRED QUALIFICATIONS

• Must possess, or be able to complete, Ellis & Associates Lifeguard and Lifeguard Instructor certifications.
• Must possess, or be able to complete, First Aid, CPR/PR, and AED certifications.
• Bachelor's degree preferred or equivalent experience.
• Minimum of five years' experience in a waterpark environment
• Minimum of two years supervisory experience
• Ability to work varied shifts including evenings, weekends and holidays
• Must be able to multitask, remain extremely organized and be able to prioritize
• Outstanding interpersonal skills
• Basic computer skills (MS Office)

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.
Other details

• Job Family AD
• Pay Type Salary
• Travel Required No
• Travel % 0
• Telecommute % 0

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