Warehouse Operations Manager

You are: 

 
A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff and team leads. The Operations Manager will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments. 

You will: 

• Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55+ employees dependent on the facility size, operating hours and handled volume. 

• Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff.  

• Plan and manage production, staffing, inventories, coordinate a successful daily start-up. 

• Communicate partner/service provider performance concerns to Pitney Bowes corporate.  

• Oversee the shipping operation for both the Delivery and Returns operations.  

• Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules. 

• Enforce company policies and procedures and be able to effectively address personnel issues as outlined by HR procedures. 

• Establish a successful rapport with local postal contact and Pitney Bowes USPS department. 

• Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas. 

• Collect and report all daily operational metrics.  

• Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible. 

• Responsible for securing facility and daily close out procedures.  

Background: 

As an Operations Manager, you have: 

• Minimum 5 - 7 years experience working in a production environment  

• Experience working in a parcel environment required 

• Must be knowledgeable in OSHA and Fire safety regulations 

• Ability to work flexible schedule depending on the operational needs 

• Excellent verbal and written communications skills along with computer skills (MS Word and Excel) 

• Must be a team player with excellent people and organizational skills 

• Must be able to motivate, coach, train, reward, and recognize employees 

 
Our Team: 

 
Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.   

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.  These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier.  Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.