Job Description
- Pulls Mercurys order requests from warehouse stock and loads into company vehicle for delivery
- Delivers orders to each Mercurys location in a timely matter
- Maintains warehouse cleanliness and organization
- Display a clear understanding of company policies and ability to administer as needed
- Performs routine cleaning and sanitation machines and other related equipment
- Conducts minor service and adjustments on machines. When necessary reports defective equipment to designated maintenance repair service operators
- Assists with weekly inventory counts and stock levels
- Keep company vehicle clean and organized at all times; perform pre & post trip vehicle inspections
- Perform all job functions in a safe and professional manner
- Performs other duties as assigned
5 Core Principles
#1 Customer Service- We pride ourselves on having the best customer service in the industry! We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact. We always show them how important they are to us.
#2 Quality- The coffee we serve is always 100% Organic Arabica Coffee. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.
#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity! We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams.
#4 Cleanliness- Keeping a location clean must be a team effort. From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment.
#5 Speed- We never compromise quality or speed, but speed is always essential to every transaction. Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.
Mercurys offers a competitive benefits package:
- Medical /Vision/Dental (Eligible after 90 days)
- Supplemental Insurance (Eligible after 90 days)
- MDLive
- Knowledge of Financial Education KOFE
- Well Card Savings Program
- Health and Wellness Program
- Employee Recognition and Bonus Programs
- Training and Development
- Flexible Schedule
- Sick Days
- Rewards Card