Wagering Teller (Cat 4)

Job Description

• Provides quick, courteous and accurate cashiering service to guests. Adheres to all Company service and operating standards. Complies with all PGCB regulations, Internal Controls and federal, state and local regulations.

Wagering Teller Duties:

• Maintains and reconciles a cash drawer, and secures cash, coupons, forms, and other related inventory associated with cashiering.
• Pay out winning Sports Wagering tickets.
• Exchanges cash or coupons for customers in adherence with established procedures.
• Cashes checks for customers in accordance with established procedures.
• Prepares, issues and receives banks from Team Members of other departments.
• Assists slot operations in preparing jackpot payouts for customers.
• Maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions through the POS system.
• Performs all cashiering duties in assigned areas as requested, this could include special assignments.
• Handles customer complaints and solicits the support of a supervisor as needed.
• Follows the respective duties and responsibilities of the position as delineated, listed and outlined in Internal Control Section 465a.16.
• Ensures all AML and Title 31 procedures are followed and tracked accurately.

Sports Wagering Duties:

• Cash or sell sports wagering tickets.
• Accurately maintains a bank and reconciles at the end of their shift for all transactions handled.
• Verifies Winning tickets with supervisor / manager approval where necessary.
• Acts as a point of contact for guests who have questions about sports wagering and bet placement.
• Communicates with management of any issues or concerns they may be presented with.
• Contacts management if there are any issues with equipment, wagering tickets, guest issues whenever necessary.
• Issue and Re-print Players Cards; Issue Promotions (No Discretionary Comp Approval)
• Gives exceptional customer service to all guests who are in the facility

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills

1. High School Diploma or G.E.D. required.
2. Knowledge of standard cage and internal control procedures preferred.
3. Must have excellent guest service, math and money handling skills.
4. Must be able to lift, bend, kneel, stand, walk, push, pull and carry weight for a full 8 hour shift.
5. Must be able to work all shifts and weekends/holidays as required.
6. Must be able to communicate effectively in English, both verbally and through written communications.

Job Benefits
Company Benefits include (please note that some are reserved for Full Time Team Members only):
Medical/Dental/Vision after 90 days of continuous full time service
Paid Time off (Vacation, Sick, Holidays)
401K with partial company match (after 6 months of employment - both FT and PT)
Short and Long Term Disability (after a qualifying period)
Employee Dining Room
Free Uniforms and Parking
Brightfunds Match program
Team Member Assistance Fund
Tuition Reimbursement
Appreciation and Celebration Events
Fun Company Swag
This is not a comprehensive list of benefits offered.