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SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
The leader will provide key insights into lead marketing, performance and E2E customer journey opportunities and will create a culture of data-driven decision-making, to empower teams to leverage data and analytics effectively. This role will partner closely with enterprise data and the TFB experience teams to define opportunities. Another key function will be to leverage data driven business insights, strategy methods, and NBA modeling to deepen customer relationships at all levels and develop predictive churn models to identify at-risk customers and implement retention strategies. This leader will lead the team focused on operationalizing churn models and improvements. They will be on point to analyze data to identify trends, patterns, and root causes of attrition, including conducting in-depth analysis of customer behaviors, usage patterns, and feedback to understand reasons for leaving T-Mobile.
The VP will impact revenue generation and cost reduction by driving efficiencies for all TFB channels, delivering solutions for customer facing channels and employees.
A successful candidate for this role will bring a track record of successful data management in well-regarded high growth companies with experience leading transformational efforts and subsequently driving synergies through integration. Additionally, this leader will demonstrate a deep understanding of business financials and business acumen to create economic value to the business.
Job Responsibilities:
- Develop comprehensive strategies to increase revenue, reduce costs, enhance customer satisfaction, and improve operational efficiency.
- Be responsible for delivering data and insight enabled solutions across all segments of TFB.
- Execute enterprise strategies and business group specific solutions that are required for supporting large account sales and support.
- Be responsible for actively planning and managing a portfolio of high-quality data & Insights to assist in delivering solutions through the entire lifecycle -envisioning/investing/sustaining/retiring.
- Has overall control of planning, staffing, budgeting, managing expense priorities for their organization, and recommending and implementing changes to methods and tools.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
- Bachelor's Degree in Information Technology, Data Analytics Marketing, Computer Science or fourteen years related work experience post high school. (Required)
- Master's Degree (Preferred)
Work Experience:
- More than 10 years Experience in leading large cross functional organizations with focus on big data and AI solutions (Required)
Knowledge, Skills and Abilities:
- Ability to form strategic partnerships with senior internal customers within and outside of the TFB organization. (Required)
- Intimately understands business strategies with talent in generating new ideas, managing issues and can ensure that strategy is appropriately aligned throughout all TFB segments, Marketing, Sales, Care, etc. (Required)
- Familiarity and experience with multiple technology service delivery models and methodologies (Agile, waterfall, DevOps, ITIL). (Required)
- Successful delivery of complex and large-scale technological solutions.
- Experience in leading large TFB-wide deployments. (Required)
- Proven leadership in a comparably sized, complex and matrixed portfolio environment. Comfortable working on an elevated stage; able to seamlessly interact with, and balance the needs of, senior stakeholders. (Required)
- Strong spoken, written and presentation skills. (Required)
- Communicate credibly with senior leadership and influence key stakeholders. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No Washington Pay Range : $234,900.00 - $317,900.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
