VP, Strategy & Department Operations

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Excited to learn more? If so, then this could be the role for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
We are seeking a Vice President (VP) of Strategy and Department Operations for the Service and Supervision team. The Service and Supervision team, which sits within LPL's Client Success organization, is comprised of over 1,500 largely frontline staff responsible for delivering exceptional day-to-day support, guidance, and protection to LPL's network of independent advisors, institutions, and staff. Teams are comprised of advisor and end investor-facing call center agents as well as supervisory principals monitoring advisor activity for adherence to regulations.
The VP, Strategy and Department Operations will focus on strategic enablement and execution for Service and Supervision, reporting to the SVP, Head of Strategy and Department Operations / Chief of Staff to the Head of Service and Supervision. This individual will drive multi-year investment planning, transformation program management, executive support and management reporting for the full Service and Supervision organization.
Responsibilities:

• Evaluate and regularly refresh three-year team vision, strategic pillars and associated detailed initiatives driving technology and headcount investment roadmap; run annual strategic planning session with senior leadership team to validate assumptions and build business cases estimating cost, advisor benefit, and ROI for initiatives.
• Manage "big rock" projects against strategic pillars through management meeting routines and comprehensive program management, driving accountability across the organization for completion of milestones as outlined in goals.
• Draft presentations conveying Service and Supervision transformation vision and progress, "telling the story" to our management committee and board of directors
• Lead and contribute to various cross-functional initiatives spanning transformation of omni-channel advisor support - from human-assisted to digital - and delivering more personalized and proactive regulatory supervision and frontline compliance solutions.
• Guide communications, advisor engagement and employee experience strategy and routines in partnership with the rest of the Strategy & Department Operations team as well as Human Capital and Corporate Communications
• Provide horizon scanning and connections for internal and external benchmarking, networking opportunities, etc.
• Partner with leaders across the organization to report progress against goals in detail to the EVP of Service and Supervision as well as the managing director of Client Success
• Support the EVP head of Service and Supervision directly in internal and external engagements, e.g., town halls, advisor meetings.

What are we looking for?
We want strong collaboratorswho can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:

• Bachelor's degree, Master's degree preferred
• 10+ years of experience in financial services driving internal strategy or equivalent; management consulting experience also valued.
• Strategic thinker who can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive cross-functional execution of those plans.
• Excellent communication skills, with ability to partner effectively with various levels within the organization and influence key decisions.
• Ability to build presentations that convey a clear story supported by data findings.
• Must be willing to travel 25% of the time.

Core Competencies:

• Comfortable in ambiguous situations - self-starter and self-learner
• Multi-tasking skills with ability to manage complex projects and meet strict deadlines.
• Exceptional project management skills and attention to detail, along with high levels of emotional intelligence

Pay Range:
$136,120-$204,180/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.