Vp Operations

Job Purpose:

In compliance with established policies and procedures, this position performs data processing and operations functions along with internal and external customer service for all Midstates Bank's branches. The Vice President also leads initiatives as directed by the strategic plan of the bank. The Vice President of Operations will perform assigned duties in accordance with Midstates Bank's Core Values and will adhere to the Quality Service Standards.

Essential Functions:

• Manages SilverLake system for the bank including parameters, user security, updates, releases, end of year and tax reporting.
• Assure that the bank has access to and is prepared to apply innovations in operational systems and support functions; recommend changes that meet the bank's strategic initiatives.
• Maintain appropriate staffing to meet the ongoing needs of the bank and its clients.
• Assist in the bank's contingency and disaster recovery plans.
• Lead support for all Silverlake operational items that are not loan specific.
• Manages the backroom support for digital banking including but not limited to remote deposit, cash management and bill pay services.
• Manage the Operations Team.
• Assists in day-to-day operational support of all Midstates Bank locations including, but not limited to file maintenance, routine deposit procedure questions, online banking reset, and debit cards.
• Provide wire support to locations.
• Gather, participate, and remediate any audits related to Operations - specifically ACH, IT Controls, and Wires.
• Identify and implement operational efficiencies working with the COO and VP of Community Banking as needed.
• Provide research support to all locations - statements, ACH questions, etc.
• Assist in fraud detection, monitoring and reporting.
• Participate in civic activities to promote growth and development of the community and a positive image for the bank.
• Other duties and projects as assigned.

Competencies:

• Strategic alignment
• Expertise with financial services operations
• Vendor partnerships
• Leadership and delegation
• Customer focus
• Problem solving and decision making
• Communication and integrity
• Detail oriented
• Commitment to accuracy and confidentiality

Education:

HS diploma or equivalent

Experience:

Minimum of 7 years banking operations experience required; Jack Henry SilverLake or 20/20 Core Experience preferred