VP of Operations, Final Mile

Why Choose Suddath to "Move" your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY
The VP of Operations will own full P&L responsibility for the entirety assigned region, location(s), and customer(s). This position will lead a team of direct reports of a managerial level, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. Leading constant improvement of Operations, improving margin performance over time, maintain high levels of customer service and successfully growing the operation will be a key focus of this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implement and Disseminate Growth Strategies: Ensure effective growth strategies and processes are implemented within operations.
• Strategic Objectives and Deliverables: Establish strategic objectives and deliverables in coordination with customer KPIs.
• Customer Interface: Interact with customers to meet their needs and maintain solid relationships.
• Business Scope Understanding: Maintain a thorough understanding of the business scope to train and set expectations for operations and staff.
• Leadership and Mentorship: Lead and mentor the management team (including managers of singular, multi, or regional capacities) while providing continuous oversight of Operations.
• Operational Procedures and Adherence: Develop and enforce procedures and protocols for operational effectiveness.
• Vendor and Contractor Oversight: Provide oversight for the selection of vendors, contractors, and service providers to ensure best value and service standards.
• Financial Performance Review: Actively oversee and review P&L performance, ensuring alignment with budgetary goals.
• Budget Planning and Guidance: Participate in the budget planning process, recommend annual operation budgets, and provide guidance to the management team.
• Performance Measurement and Process Improvement: Regularly review key performance metrics and identify process improvement strategies.
• Effective Communication: Establish strong communication lines between operations, leadership, and other relevant parties
• Senior Leadership Communication: Keep senior leadership informed about performance, personnel issues, and business opportunities via meetings and reporting.
• Safety and Compliance: Ensure adherence to required safety protocols and compliance requirements (legal, company, and customer).
• Site Visits: Conduct regular operation site visits across all locations to maintain relationships and operational oversight.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:

• Bachelor's degree (B.A.) from accredited college or university.
• 10+ years of relevant experience, to include a minimum of 5 years' experience in a Senior level role (Director/Sr Director or above) overseeing multiple areas/regions.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to demonstrate initiative and to work with minimum supervision
• Ability to work under deadlines and specific time frames
• Excellent relationship management skills with the ability to develop and maintain positive working relationships with internal and external customers
• Must have excellent management skills and adept at business development, as well as building a team.
• Must have full knowledge of regions accounting including P&L, budgeting and variances
• Knowledge of Microsoft Office suite, ability to learn and effectively use move management software, timekeeping and other software applications used in the daily performance of job duties.
• Manages multiple subordinate managers who supervise multiple employees in Operations and Finance.
• Financial management and business acumen skills
• Strong leadership abilities

Travel:
Ability to travel as needed.
PHYSICAL/ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity Level:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 25 pounds. Occasionally required to reach with hands and arms.
Working Conditions:
Climate controlled office working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.