VP Mitigation Fulfillment

Job Summary

The VP Mitigation Fulfillment is responsible for ensuring that all loss mitigation functions, such as borrower assistance package check-in, underwriting, and document preparation & execution review, are done in a timely and accurate manner and in accordance with agency, state and CFPB guidelines.

Essential Duties and Responsibilities

• Oversees management of Default Fulfillment operations and leads the management team to insure individual and department productivity and accuracy goals are met.  Reviews performance of staff to ensure standards are being adhered to, and goals and objectives are achieved. Formulates performance standards, conducts evaluations and initiates personnel actions.
• Maintains a thorough knowledge of default servicing including but not limited to all agency and CFPB guidelines relating to loss mitigation resolutions.  Takes the lead role in the management of the Back in the Black system and the loss mitigation functions within MSP to insure efficiencies and accurate reporting. Monitors all vendors that support the department in order to maximize efficiency. Maintains and provides production reporting to upper management. 
• Responsible for oversight of the overall training and development of staff. Provides strong, dynamic leadership that mentors, develops, and guides the team to become highly effective leaders and skilled specialists.
• Leads the updating of policies and procedures as necessary when guidelines change. Identifies, develops and implements processes and procedures to enhance departmental performance.
• Works with the other Default and Operation leaders to facilitate communication and ensure efficiency and consistency across all of Servicing.
• Ensuring adequate staffing level to meet timely resolution of borrower assistance requests and forecast future needs.
• Leads audits and internal compliance reviews
• Participates and assists in special projects/initiatives.
• Performs miscellaneous duties as assigned. 

Position Requirements

Education

• Bachelor’s degree or combination of education and equivalent work experience required

Experience

• Minimum of ten (10) years’ experience in a Mortgage Collections/Workout related positions
• Minimum of ten (10) years’ experience leading, managing and scaling departments and teams within a Loss Mitigation function.
• Thorough knowledge of federal and state compliance for mortgage default servicing

Functional/Technical Skills

• Strong Management skills in training, motivating, directing, and monitoring staff performance
• Demonstrated strong leadership skills
• Excellent written and verbal communication skills
• Demonstrated strong interpersonal skills.  Ability to interact effectively with external and internal clients across departments and locations.
• Current working knowledge of mortgage loan workout options (i.e. repay plans, forbearances, loan modifications, deferments, partial claims, short sales, deed-in-lieu) and the key points of foreclosure and bankruptcy
• Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risk and acting quickly to overcome obstacles and reach a solution.
• Thorough knowledge of default management guidelines of mortgage investors including FHLMC, FHA, VA, USDA, FHA, mortgage insurance programs and assistance programs such as HAF.
• Demonstrated understanding of the fair debt collection practices act.
• Ability to organize, prioritize, and distribute workload for optimum efficiency
• Ability to act and work independently with minimal supervision
• Knowledge of MSP servicing system a plus

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

Our benefits package includes three comprehensive medical, two dental, and vision plan options. We provide employer paid short-term and long-term disability insurance, basic life insurance, 401(k), 11 holidays and three weeks paid time off per year. We also offer supplemental benefits including life insurance, critical illness, and accident plans.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.