Volunteer Coordinator

POSITION:              Volunteer Coordinator

DEPARTMENT:       Maui County

SUPERVISOR:         Maui County Coordinator

STATUS:                 Non-Exempt / Full Time             

FUNCTION OF POSITION:

The Volunteer Coordinator is responsible for volunteer program operations, including recruitment, management, training, support, supervision, and evaluations of volunteers. Oversight includes community engagement, group volunteer activities, developing partnership and establishing and upholding volunteer policies and procedures in accordance with best practices in the field of volunteerism.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Minimum 5 years of experience in volunteer supervision and/or management preferred.
• Experience speaking before large groups required.
• Experience hiring, evaluating, and coaching others.

 QUALIFICATIONS:

• Strong leadership/management skills and experience.
• Working knowledge of Microsoft Office required.
• Ability to operate standard office equipment efficiently and effectively.
• Working knowledge of integrated database applications and ability to use software programs, including proprietary Salvation Army Programs, with basic training.
• Ability to read, write and communicate well in English required.
• Ability to interact with co-workers, management, leadership, and the general public in a positive, productive manner.
• Ability to work independently and in a team environment.
• Ability to present oneself in a professional manner.
• Ability to maintain confidentiality and sensitivity regarding information and documentation.
• Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
• Willingness and ability to work flexible schedule requiring nights and weekends.

DUTIES AND RESPONSIBILITIES:

• Oversee the recruitment of volunteers to assist with provision of services as such feeding homeless populations, Maui Fire Recovery Program, EDS responses, children and senior programs, fundraising events, and distributions.
• Responsible for all aspects of community outreach to residents, corporate, and community partners, encourage participation in The Salvation Army volunteer opportunities, develop and implement annual community outreach plan.
• Oversees the screening, placement, orientation, support, recognition, and evaluation of volunteers throughout Maui County. Responsible for overall implementation of group volunteer events.
• Oversee the tracking of volunteer hours; collects and aggregates volunteer data and disseminates to donors and other partners.
• Responsible for maintaining donor engagement in volunteerism, including involving donors in volunteer events, one-time volunteer activities and ongoing volunteer roles.

 ESSENTIAL FUNCTIONS:

• Oversee major volunteer projects and assignments, including county-wide Christmas and Thanksgiving programs.
• Oversee launching and supporting volunteer programs to grow services offered by The Salvation Army.
• Manage Memorandums of Understanding (MOU) and contracts with significant partner organizations, including large local colleges and universities.
• Represent the organization by maintaining significant partnerships between The Salvation Army and partner entities, including corporate, educational, and faith-based supporters.
• Handle complaints on behalf of management amongst volunteers and between volunteers and staff.
• Oversee maintenance of volunteer database.
• Provide quarterly reports to reflect pertinent statistical information such as how many new volunteers, how many current volunteers, volunteer hours worked, accounting of expenditures and other reporting as may be required.
• Develop a volunteer recognition system to acknowledge volunteer milestones.

PHYSICAL REQUIREMENTS:

• Must be in good physical health and mental health, capable of meeting program demands.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to lift to 25 pounds.
• Must maintain a valid driver’s license.
• Must successfully complete Decision Driving Safety Test before driving for The Salvation Army and annually recertify as required.
• Must have a clean driving record.
• Perform all other duties as assigned.

PERSONAL CHARACTERISTICS:

• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
• Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.

Qualified individuals must be able to perform the essential duties of the position. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed does not result in undue hardship.