Volunteer Administrator

Please email resume and cover letter to HR(at)deskct.org.

Core Responsibilities

● Community Organizing – The Volunteer Administrator is, at heart, a community organizer, coordinating and scheduling the activities of DESK’s volunteers, including their onsite work and third-party support efforts.

● Outreach & Recruitment – The Volunteer Administrator conducts outreach and recruitment efforts.

● Logistics Administration – The Volunteer Administrator uses our web-based volunteer management system to schedule volunteer activities, coordinate volunteers, register volunteers, track their hours, and communicate.

● Onboarding – The Volunteer Administrator orients volunteers ahead of their first shift and works with program staff to develop onboarding materials and engagement.

● Onsite Coordination – Although most onsite coordination is carried out by Program staff, the Volunteer Administrator ensures that they are effectively managed, treated courteously and appropriately, are working in a safe and healthy environment, and receive the proper level of supervision.

● Appreciation – The Volunteer Administrator works with the Development Director and other staff to carry out volunteer appreciation activities and events.

● Client Competency – The Volunteer Administrator works with Program staff to engender a greater sense of empathy and understanding toward the issues faced by those DESK serves on behalf of every volunteer.

Must-haves

● 1+ year working with volunteers

● Very friendly & courteous

● Works well under stress

● Good communication skills (oral, written, online)

● Team player

● Independent troubleshooting skills; active listener

● Enthusiasm for mission

Nice-to-haves

● 1+ year supervisory experience

● Experience working with people experiencing homelessness, mental health, or
substance use

● Excellent communication skills

● Experience providing basic needs

● Spanish proficiency

● New Haven proficiency

Please email resume and cover letter to HR(at)deskct.org.

Job Type: Full-time

Pay: $18.00 - $22.21 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person