Job Description
Job Overview:
Are you ready for an exciting opportunity to grow your career in the dynamic field of VoIP technology? Inabia Software & Consulting Inc is actively seeking a highly skilled VoIP Specialist II to join our team. As a VoIP Specialist II, you will play a crucial role in meeting and exceeding customer satisfaction standards, contributing to the growth of our company, and nurturing cross-functional relations.
Responsibilities:
- Meet or exceed customer satisfaction standards, measured in part by customer satisfaction surveys.
- Ensure proper and timely follow-up with business and government customers.
- Possess full knowledge of internal products, features, and services, and stay informed about competitor’s products and services.
- Train customers on purchased products and all self-serve options.
- Administer appropriate levels of communication with customers.
- Input accurate information into the Salesforce database.
- Coordinate customer training during implementation and onboarding.
- Utilize systems such as BroadSoft and Odin daily to add or modify customer’s call flow, services, and user information.
- Operate daily in accordance with company policies and procedures.
- Perform additional duties as assigned.
- Assist in the training of new VoIP Specialist team members on a selective basis.
Qualifications:
VOIP Specialist II
Required:
- At least two years in the VoIP Specialist role.
- At least two years of Company Operations/Customer Service experience.
- Ability to build and nurture cross-functional relations.
- Self-starter with the ability to manage multiple projects from start to finish, focusing on improved processes for internal and external customers.
- Excellent written, oral, and interpersonal communication skills.
- Previous experience with the sales and support of telephony, data, or wireless devices and emerging services.
- Proven knowledge in Odin, Broadsoft, and other self-service portals.
Preferred:
- Knowledge of telephony, wireless, and/or Internet service highly preferred.
- Four-year college degree strongly preferred.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Teams).
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