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SalarySecure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented VOIP SME/Lead to join our team and provide unparalleled support to a federal customer and to begin an exciting and rewarding career within ManTech. This is an onsite position with the potential for remote work several days a week.
Responsibilities include but are not limited to:
- Act as the SME and Lead for a small team of VOIP engineers to support the Government’s organization which has locations throughout the U.S. Support includes weekdays and after hours and weekend support.
- Responsible for managing the day-to-day operations and support for the enterprise VOIP / Unified Communications program to include all government VOIP site locations.
- Lead for evaluating, designing and/or implementing new VOIP / unified communication solutions.
- Serve as the interface between the Program, customer, and end-users to ensure that the technical VOIP solution(s) meet mission needs. Ensure that VOIP related projects are implemented on time and within cost.
- Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified Communications platform, VOIP handsets, etc,
- Work closely with other groups such as network, video conferencing, A/V and others to ensure a holistic solution meets mission needs.
- Provide guidance and training for junior VOIP engineers
- Working with multiple vendors, subject matter experts, and service providers.
- Attending customer meetings and providing detailed reporting as required.
- Provide weekly incidents reports, status reports and project task status to the Program Manager and Government.
Basic Qualifications:
- A bachelor’s degree in Computer Science, Math or Engineering
- A minimum of (8) eight years of demonstrated technical experience with VOIP solutions
- A minimum of (5) five years of experience working with Cisco WebEx and/or Unified Communications solutions
- Demonstrated experience supporting a government customer VOIP environment with distributed sites in multiple U.S. and / or OCONUs locations.
- Excellent written and verbal communication
- Comfortable interfacing with Government leadership
- Demonstrated experienced leading or mentoring junior VOIP engineers
Preferred Qualifications:
- Cisco WebEx certification
- Cisco CCNA certification
- Knowledge of or experience with networking, VTC, data circuits (T1, T3, etc.), security hardware (firewalls, IPS, etc.), MS Windows client OS, MS Office including Visio, Word, and Excel, network encryption devices and virtualization
Security Requirements:
- Must be a U.S. citizen
- Must be able to obtain and maintain a public trust clearance
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time
- Must be able to communicate, converse, and exchange information with peers and senior personnel
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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