Address
Form of workJob Description
Toly Digital Networks is seeking Class 4 / 5 Softswitch engineer to help develop and support our Cloud Switch Architecture. Ideal candidate must have a working knowledge of Class 4 / 5 switch management, dial plans and customer VoIP services (residential PBX). Netsapiens experience or knowledge a plus. Your softswitch experience, overall Unified Communications knowledge, and ability to build strong Customer relationships, will help Toly continue to grow and support the current and future needs of our Customers.
Preferred location Jupiter, Florida office. Open to remote office also.
Engineer general responsibility:
- Assist in the design, implementation, and management of cloud-based Class 4 / 5 softswitch platform and related network components.
- Test, implement, maintain custom VoIP based infrastructure.
- Coordinate and facilitate Hosted Voice services for resellers and enterprise users. Pre and Post testing of systems and equipment.
- Working directly with the Engineering team and customers to debug and troubleshoot issues gathering needed information and performing investigative activities.
- Taking on customer reported issues. Helping to prioritize and set importance on changes affecting all clients.
- Assist in design of version rollout instructions and new feature documentation.
- Monitor, verify and notify voice/data network and alarms.
- Work independently with minimal guidance and demonstrate a sense of urgency for customer impacting issues.
- This position is interactive, and responsible for serving our customers.
- Regular and predictable job attendance is an essential function of this position.
- Willingness to travel in United States
The Ideal Engineer Should Possess Following:
- 3+ years of experience
- Class 4/5 Softswitch experience (Netsapians knowledge a plus)
- Unified Communications, VOIP, Video, and SIP technologies
- Dial Plan development and management
- Cloud computing technologies and concepts
- Network routers, switches, systems, and tools
- Specific in-depth knowledge of Voice over Internet Protocol (VoIP)
- Ability and desire to take on challenging and previously unknown/unsolved problems
- Understanding of software version control methodologies and applications
- Experience with Unix operating systems
- A strong familiarity with Linux utilities a plus
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Team player with positive attitude
Now that you have read all the qualifications, experience, and expectations of the job, consider a closing thought: We are a family-owned business with over 25 years of growth and success. And proud of it. If you are serious about an opportunity to be part of a company with a unique culture, outstanding benefits, and desire to really be part of its success, then consider applying. If you are someone interested in a lasting future with appreciation and growth, we may be that fit. If you are someone that is serious about solving problems and helping customers, we may be that fit.
