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Form of workMake your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
You will be part of the Unified Communications team comprised of individuals performing Voice / Telephony, Video and networking related engineering, operational support, administration, compliance and configuration. This individual improves, sustains and manages policy settings of the voice and video infrastructure. Responsible for support of service availability, quality, Unified Communications devices (Conference room systems, Telephony, etc..), internal infrastructure, 3rd party components/SaaS, planning, monitoring, and policy implementation. Additionally responsible for designing, documenting and implementing standardized configurations for all Unified communication devices, in accordance with departmental goals and architecture. This position may require participation in 24x7 on-call support to changes and/or incidents, and performance of off-hour maintenance work.Job Description
As a Unified Communications Engineer, you will be responsible for designing, implementing, and maintaining communication systems that integrate voice, video, and messaging services. The role requires knowledge of security and network infrastructure to optimize and troubleshoot issues - ensuring a seamless user experience and monitoring the overall system's performance. You'll work with both your team with various adjacent departments to identify and solve day-to-day issues. The role requires proficiency in configuring UC solutions, deployment updates, systems maintenance, troubleshooting, VoIP, and security protocols. You are energized by tackling complex technical problems and are passionate about delivering superior communication experiences.
What You'll Do:Design and implement unified communication systems that integrate messaging, voice, video, and Collaboration Tools for businesses or organizations.
This position would have exposure to VoIP telephony principles to support the converged voice/data-networking environment, Video Collaboration tools (MS Teams, WebEx, Zoom), Video Telepresence infrastructure (Microsoft, Cisco, Conference Rooms Systems).
Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
Ensure unified communication systems meet performance, availability, and security requirements through monitoring, testing, and tuning.
Assist in the system-level configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, VCS and VCS Expressway, TMS, WebEx & Video endpoints.
Work closely with other groups such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
Stay up to date with the latest industry trends, technologies, and standard processes related to unified communication and related domains, such as VoIP, SIP, H.323, WebRTC, SD-WAN, and Cloud.
Collaborate with vendors, service providers, and partners, such as CIOs, IT directors, business analysts, and end-users, to understand their requirements, provide technical advice, and ensure alignment with organizational goals.
Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
The role involves being an escalation point person for voice and video issue resolution.
Maintain and upgrade voice, video and Collaboration Tools and infrastructure in accordance with established processes and procedures
Bachelor's degree or equivalent in Computer Science or related field required
Generally requires 3-5+years of IT experience in unified communication, collaboration and video telepresence environments.
Strong troubleshooting, problem-solving and analytical skills is preferred
Experience with Telephony Infrastructure (MS Teams, Cisco, Avaya)
knowledge of network protocols, VoIP, SIP, and other related technologies
Python or Java programming
Experience with video, content sharing and Collaboration Tools (WebEx, MS Teams)
Experience with social networking and messaging tools (Yammer, Slack)
Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
Proficient with network troubleshooting, QOS, policy and licensing.
Adept knowledge of Cisco video conferencing, configuration and troubleshooting, both at the system and endpoint level.
Able to successfully handle a dynamic workload with minimal intervention from Management
Relevant voice/video certifications, such as CCVP or CCIE Voice, and TCE are a plus.
ITIL Certified
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
