Visitor & Museum Services Admissions Supervisor

The Visitor & Museum Services Admission Supervisor is responsible for taking a leadership role in the day-to-day operations of the Visitor & Museum Services Office, including the coordination of general admissions and visitor amenities. Works closely with other front-line staff, including Security, Custodial, and Education, to ensure a welcoming environment and a meaningful and positive visitor experience. Serves as concierge for lobby and public spaces and directs Visitor & Museum Services Associates. Acts as supervisor on duty during weekends in the absence of the Manager of Visitor and Museum Services. Cross trained to work admissions desks as well to assist in the daily operations of the parking lot and Portal Entry.
 
This Full-Time position is eligible for the Carnegie Museums of Pittsburgh's many Benefits.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required, college degree preferred.
• Six months experience with ticketing, event admissions, retail, or other public contact required.
• Six months experience with cash handling and supervisory experience required.
• Experience working in a fast pace work environment preferred.

KNOWLEDGE, SKILLS, ABILITIES:

• Must have excellent customer service skills and excellent communication skills, both written and oral. 
• Must be highly organized. PSix months previous experience working with the public and a love of museums necessary.
• Must have supervisory experience and able to be enthusiastic in order to motivate staff to meet highest customer service standards.
• Must be proficient in all Microsoft Office Suite including PowerPoint and Excel.
• Experience with Siriusware or similar ticketing system desired.
• Must be willing to work indoors and at times outdoors, sometimes in inclement weather, as well as various weekend and evening shifts.

PHYSICAL REQUIREMENTS:

• Work requires ability to quickly access remote areas of the museum and to move about the museums approximately 75% of the workday, both indoors and outdoors.

PRINCIPAL ACCOUNTABILITIES:

• Coordinates and assigns work to Visitor & Museum Services Associates and promotes department goals for visitor experience.
• Serves as concierge of lobby and public spaces during operating hours, distributes visitor surveys, assists with visitor needs and problems, facilitates visitor ticket queue to ensure short lines and alleviate clusters and crowds in high-traffic areas.
• Partners with staff in other departments, including Security, Education, and Custodial to ensure excellent front-line customer service.
• Takes responsibility for acquiring - through meetings, on-going training and individual initiative - all information, product knowledge, and interpersonal and communication skill development necessary for successful performance in a front-line staff position.
• Communicates with the public and staff in a courteous and sensitive manner, projecting a positive and professional image of Carnegie Museums of Pittsburgh. 
• Explains admission policies and operates the Ticketing and Reservation System to receive group and individual admissions. Responsible for the accuracy of the admissions monies. Counts and signs for correct amounts of money needed for cash operating funds. Conducts a double count of cash operating funds at the end of the day and balances the daily batch.
• Provides all requested information and assistance to visitors and acts to resolve their special requests, problems or concerns to achieve mutual satisfaction.
• Performs "beginning of the day" and "end of the day" opening and closing procedures. 
• Develops, organizes and updates resource materials and brochures at the information desks and admissions desk.
• Serves as supervisor on weekends and/or when assigned by Manager of Visitor & Museum Services
• Performs other tasks as assigned, such as assisting with events and high-volume weekend requests.