Visitor Connector

Position Title: Visitor Connector

Reporting Division: Visitor Experience

Reporting Department: Visitor Services

Reporting Supervisor: Visitor Services Manager & Visitor Services Supervisor

Location: Main Building

FLSA Status: Non-exempt, Part-Time

Organizational Function: Front Line

PURPOSE:

Create a positive experience for all guests at the time of their arrival. Connect visitors to the experiences available to them at the moment and in the future. Connects visitors to appropriate staff to meet their needs. Serves as the Minnetrista ambassador through customer service.

QUALIFICATIONS:

• Display excellent verbal and telephone skills and a clear speaking voice.
• Present a professional attitude and appearance, sound interpersonal and communication skills, organizational skills, ability to prioritize multiple projects/tasks, and good record keeping skills.
• Able to work with individuals of all ages and backgrounds.

To be successful in this position, an individual must be aligned with Minnetrista’s cultural values and visitor-centric focus. The incumbent ensures effective working relationships by cultivating and maintaining professional credibility with all staff, administration, and volunteers. The individual demonstrates maturity, sound judgment, positive attitude, and works collaboratively with peers and colleagues throughout the organization and community.

KEY RESPONSIBILITIES:

Minnetrista’s culture is team-oriented and collaborative. To that end, all position responsibilities include the following three performance expectations & priorities:

• Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily.
• Help others achieve the organization’s purpose through collaboration and teamwork.
• Carry out job function through completing the following essential duties directly or through subordinate personnel.

JOB DUTIES:

• Engage visitors in casual conversation to welcome, orient, and connect to available experiences; listen to the visitor and offer solutions when appropriate.
• Inform visitors about future programs and events to cross-sell these experiences.
• Process admissions, program & room reservations and other sales using a database.
• Provide customer service by assisting walk-in visitors, processing telephone calls and directing internal communications (phone, email and radio).
• Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
• Perform all other duties required.

WORK ENVIRONMENT

Primarily a sedentary office environment with desk, computer, phone, and files. Must be able to reach overhead and beneath a desk, sit at a work station for long periods of time and handle items approximately 20 lbs. Must be able to move about the entire Minnetrista 40-acre campus. Work schedule flexibility is critical, including some night and weekend work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minnetrista values diversity and inclusivity and is an Equal Opportunity Employer.

Revised 7/10/2020