Visitor Center Guide - Beer Educator

Firestone Walker Brewing Company began as a small brewery with roots in the wine country on California’s Central Coast. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.

Job Summary:

Firestone Walker Brewing Company is looking to hire a part-time Beer Educator for the on-site Visitor’s Center (VC) located at the Paso Robles facility. The VC operates a tasting room atmosphere that is both fun and educational. The Beer Educator is responsible for providing tours of our brewery, giving guests a special glimpse into the production and history of Firestone Walker. The Beer Educator must be friendly, easy going, enthusiastic and confident in their ability to teach the public about the craft beer industry. They possess an understanding of the brewing process, an ability to relay information to guests, and have fun while doing it. This position involves promoting Firestone Walker’s beer by being welcoming, knowledgeable and passionate. The ideal candidate will provide amazing customer service in this educational environment.

Essential Job Duties and Responsibilities:

Responsibilities of the position include, but are not limited to:

• Create a fun, high-energy environment where patrons can learn about FWBC, our beers and general beer production
• Provide an engaging and inviting environment for guests to learn and taste
• Understand basic draft use and maintenance, as well as proper beer service standards
• Assist with tour scheduling and communications, and provide tours of the brewery showcasing our history and brewing process to guests
• Become an informed resource for our guests on all core products and answer questions on new beers as released
• Greet each customer as they enter the Visitor’s Center
• Complete daily and weekly cleaning tasks efficiently
• Use of Micros POS for all sales transactions or any future POS Systems
• Process orders and guest payments
• Reconcile the cash/credit drawer at the end of the day
• Complete opening and closing tasks efficiently
• Stock and replenish items including but not limited to beer, glassware, and merch
• Comfortable moving and tapping kegs as needed
• Other duties as assigned

Required Qualifications:

• High School diploma or equivalent and prior customer service experience or experience pouring alcohol in a tasting room setting
• Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
• Strong organizational skills and the ability to start and finish projects in an efficient manner
• Ability to effectively communicate verbally and in writing
• Self-motivated and goal oriented
• A friendly and outgoing disposition with a thirst for knowledge and desire to learn about beer and educate consumers
• Ability to work alone or as part of a team
• Comfortable speaking in front of people and large groups for tours
• Must be able to lift 40lbs regularly and be able to maneuver kegs with assistance
• Must be able to multitask, work in high energy environment and maintain order during busy days
• Must be available to work weekends and holidays
• Ability to operate and use a PC computer, familiar with a point-of-sale system
• Ability to pass Beer Server Certified test by Cicerone
• Must be at least 21 years old

What Firestone Walker Offers:

• $18/hr, plus tips!
• Accrued Sick Leave (1 hour for every 30 hours worked)
• 401(k) retirement plan including company paid profit sharing and 4% matching
• 50% off employee discount on food, beer, and merchandise
• Periodic beer giveaways for employees 21+
• FSA plan to save tax money on out-of-pocket medical expenses
• Inclusive company culture that values and develops our employees

Firestone Walker is an Equal Opportunity Employer.