Virtual Travel Agent

Since 1969, ITandT BTS has provided seamless, cost-effective business travel programs to professional organizations in such industries as finance, law, pharmaceutical, bio-tech, consulting, entertainment. ITandT BTS is a privately held, travel management corporation headquartered in Malvern, Pennsylvania and services clients around the globe, and has global sales in excess of $100,000,000.00. ITandT BTS dedicates 100% of its resources and infrastructure to the middle segment market (organizations spending $5 million annually or less on T&E). Since 2015 our firm has expanded by an average of 21% per year, both through internal growth as well as through strategic acquisitions and partnerships.

Business lines include:

• Traditional and online corporate travel
• ITandT BTS Meetings & Incentives
• Travel fulfillment services
• Interactive portal technology
• Video conference services
• Consolidator/wholesale services

Summary:

• Experienced corporate travel agent, communicating with clients and vendors via both email as well as phone and doing so in a highly professional manner

• Must be able to work in an environment where teamwork is essential
• Must exhibit a positive and professional demeanor at all times
• Must be flexible and able to work under pressure
• Position can be virtual or at the ITandT BTS corporate headquarters located in Malvern, PA

Responsibilities:

• Managing incoming reservation requests via phone, email, Concur

• Delivering service excellence at every level of the business travel process
• Processing reservations via Sabre GDS as well as researching fares/rates online

Requirements:

• 5 years of corporate travel reservation experience

• Proficient in Sabre
• Must deliver exceptional customer service as well as possess excellent communication skills
• High school diploma or equivalent required

Benefits:

• 401K Plan

• Medical and Dental Insurance Coverage
• Paid Vacations
• Opportunity for Advancement
• Monthly performance bonuses

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• travel agent: 5 years (Required)

Work Location: Remote